Post By Tim Parry

6 Videos That Will Make Your Christmas Complete  Dec 17, 2013 7:10 PM By Tim Parry

Okay, in a way, this is a little off-topic, but there is some ecommerce stuff going on here. So take a break and check out these five videos that will make your Christmas complete.

How Effective Promotions Affected Cyber Weekend Sales  Dec 06, 2013 4:34 PM By Tim Parry

Ecommerce sales grew considerably over the Thanksgiving and Cyber Monday weekend, and the channel itself took a bigger slice of the pie when compared to in-store revenues. In this video, Adobe Digital Index principal analyst Tamara Gaffney talks about some of the holiday sales trends to date.

Merchants are Creating a Better Ecommerce Experience  Dec 06, 2013 3:20 PM By Tim Parry

In this video interview, MarketLive chairman and founder Ken Burke talks about some of the reasons the ecommerce channel is seeing such tremendous growth.

Contact Centers Were Up to Task This Cyber Weekend  Dec 06, 2013 1:58 PM By Tim Parry

Customer satisfaction is a huge issue for online retailers, especially during the holiday season. In this video interview, StellaService CEO Jordy Leiser talks about his company’s Thanksgiving Weekend findings.

Keeping Your Site Up and Running This Holiday Season  Dec 06, 2013 12:03 PM By Tim Parry

In this video interview, Panopta CEO Jason Abate discusses the outages that plagued Cabelas.com over Cyber Weekend 2013, and what merchants need to do to keep their sites up and running throughout the peak season.

Why Amazon Tops the ForeSee Experience Index  Dec 06, 2013 10:47 AM By Tim Parry

In this video interview, Foresee president and CEO Larry Freed says Amazon is doing just about everything right, which is why it tops the first ForeSee Experience Index.

10 Things We Learned About Cyber Weekend 2013  Dec 04, 2013 4:15 PM By Tim Parry

Cyber Weekend 2013 is in the books… kind of, sort of, since some merchants extended Cyber Monday sales into Tuesday, and others even declared the week ending Dec. 7 “Cyber Week.”

Cyber Monday is Far From Dead  Dec 03, 2013 9:05 PM By Tim Parry

Adobe reported record Cyber Monday sales. IBM reported record Cyber Monday sales. comScore reported record Cyber Monday Sales. Rumors of Cyber Monday’s death have been greatly exaggerated.

Does November’s Sales Increase Mean JCPenney’s Turnaround is Complete?  Dec 03, 2013 4:44 PM By Tim Parry

JCPenney announced today that it’s same-store sales were up 10.1% compared to November 2012.

Improving Usability and Winning Customer Loyalty  Dec 03, 2013 12:11 PM By Tim Parry

Whether you are making enhancements to or rolling out a new or refreshed ecommerce site, it’s important to test that links work, buttons lead where they promise, and the coding does what it’s supposed to do.But even after an ecommerce site passes the QA tests, customers can still get frustrated with the user experience.In this […]

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