Post By Tim Parry

Metrics that Matter in the Contact Center  Apr 01, 2014 7:39 AM By Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.

Prank You Very Much: How Retailers Celebrated April Fool’s Day  Apr 01, 2014 7:11 AM By Tim Parry

Online cigar sampling? Chocolate flooring? Robot dog sitters? Oh, Schtick! Here’s a look at how retailers such as CafePress, Hammacher Schlemmer and Legendary Whitetails engaged with their customers on April Fool’s Day 2014.

eBay Enterprise Expands Operations in Canada  Apr 01, 2014 6:40 AM By Tim Parry

The new 150,000 square foot facility will support client growth, including The Children’s Place, which recently signed a new multiyear agreement with eBay Enterprise.

Jeff Gennette Named President of Macy’s Inc.  Apr 01, 2014 6:34 AM By Tim Parry

In this new role, Jeff Gennette will retain day-to-day responsibility for Macy’s merchandising functions, as well as oversight of marketing and macys.com.

Razorfish Launches New Partnership Model with Peet’s Coffee & Tea  Mar 31, 2014 2:41 PM By Tim Parry

The partnership model is one that is new to the agency and launches an innovative approach to committing Razorfish to the growth of Peet’s ecommerce business.

Men’s Wearhouse Hires Advisory Firm for Jos. A. Bank Integration  Mar 31, 2014 12:59 PM By Tim Parry

AlixPartners has been chosen to lead the integration of Jos. A. Bank into The Men’s Wearhouse.

A Snapshot Look at Ecommerce Payments in Japan  Mar 27, 2014 8:08 AM By Tim Parry

Japan is a major economic power, and its residents are very well-versed in ecommerce. Here’s a snapshot look at payments in Japan.

28 More Tweets from MRCVegas14  Mar 24, 2014 7:25 AM By Tim Parry

And I’m back from the Merchant Risk Council Ecommerce Payments and Risk Conference… Jet-lagged from 3 and a half days in Las Vegas (if you include the red eye back home). But before I hit the office hard this morning, I wanted to bring you 28 more tweets from the last day (Day 4 or […]

The Post About Fast Food and Fraud: MRCVegas14  Mar 20, 2014 9:55 AM By Tim Parry

Here a burger, there a burger, let’s put a hold on Tim’s card…

25 Tweets from Day 1 of #MRCVegas2014  Mar 20, 2014 8:32 AM By Tim Parry

Did you miss Day 1 of the Merchant Risk Council Ecommerce Payments and Risk Council? Here’s a look back at some thought leadership, fun and a-ha moments from Las Vegas. [View the story "#MRCVegas14 Day 1" on Storify]

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