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While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.
Target will test same-day delivery next month in three markets, the discount department store merchant said May 21 during its first-quarter earnings call.
Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.
If you follow the story of Target’s big launch into Canada, you’ll get a lesson in how to do business north of the border – whether you are targeting (no pun intended) an online or bricks-and-mortar customer.
MCM Outlook 2014 survey results show that almost 10% of online orders placed with U.S.-based merchants are being shipped to International destinations. But the MCM Outlook 2014 survey results also show that nearly three-quarters (73.1%) of ecommerce sites are not set up for international trade. Not sure how to get started with global commerce? If […]
The database, which was compromised between late February and early March, included eBay customers’ name, encrypted password, email address, physical address, phone number and date of birth. However, the database did not contain financial information or other confidential personal information.
There is definitely a balancing act between reducing shipping distances and costs, which also reduces transit times to your customers. In this video, BuyAutoParts.com president and COO Matt Glauber talks about the benefits of geographically optimizing your origin points.
It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs. One thing merchants are doing to take on Amazon is to implement omnichannel ship-from-store programs. Buy fulfilling orders from their stores, ship-from-store provides a unique opportunity to level […]
Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for their respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?
Walmart’s first-quarter global ecommerce sales rose 27%, the mass merchant announced on May 15. That growth is faster than ecommerce behemoth Amazon.com, which saw a 23% rise in sales during the comparative quarter.