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Post By Tim Parry


Report Suggests Customer Experience May Trump Free Shipping  Oct 29, 2013 4:20 PM By Tim Parry

An overwhelming majority of holiday shoppers will respond to retailers’ promotions offering free shipping, and they will ultimately shop with the retailer who can guarantee an on-time delivery date and/or the best shopping experience.

[Infographic] Winning with Customer Service  Oct 29, 2013 2:53 PM By Tim Parry

Merchants Need to Keep Calm and Carry On  Oct 29, 2013 2:37 PM By Tim Parry

It’s always something. Just when direct-to-customer merchants think they have a handle on their profit margins, something comes along to throw it into frenzy.

Sears May Spin Lands’ End Off  Oct 29, 2013 7:20 AM By Tim Parry

The company said that separating Lands’ End and Sears Auto Center would allow them to pursue their own strategic opportunities, optimize their capital structures, attract talent, and allocate capital in a more focused manner while bringing the business unit structure to life outside of the Sears Holdings portfolio.

Ingram Micro Acquires Shipwire  Oct 28, 2013 7:22 PM By Tim Parry

Ingram Micro announced that it has entered into a definitive agreement pursuant to which it will acquire global fulfillment service provider Shipwire. Terms of the deal were not disclosed.

UPS Expects Cyber Monday Pick-up Volume to Rise 10%  Oct 28, 2013 2:32 PM By Tim Parry

UPS said it expects pick-up volume on Cyber Monday, Dec. 2, to eclipse 32 million packages globally, an increase of 10%.

Hey Girl… Ride the Overly Suave IT Guy Meme  Oct 26, 2013 9:25 AM By Tim Parry

Obviously, the Overly Suave IT Guy meme may not be for every merchant or marketer… but if you sell consumer electronics, B2B networking systems, etc., the Overly Suave IT Guy meme could be a no-brainer.

Frederick’s of Hollywood Direct Sales Drop 22.3%  Oct 25, 2013 6:21 PM By Tim Parry

Frederick’s of Hollywood CEO Thomas Lynch said the FY 2013 results reflect the previous financial challenges the company has faced, which impacted its ability to fully deliver on its merchandising strategy and overall brand strategy.

Marketplaces Are Thinking Globally and Locally  Oct 25, 2013 1:39 PM By Tim Parry

Click the image below to download “Marketplaces are Thinking Globally, and Locally”

Marketplaces Are Thinking Globally and Locally  Oct 23, 2013 3:29 PM By Tim Parry

Once upon a time, merchants saw ecommerce marketplaces as a place to clear out overstock items. But the growing global economy and partnerships with brick and mortar retailers are making the marketplaces an attractive outlet for third-party merchants to sell their goods.In this executive summary from Multichannel Merchant, you will learn: Why partnering with marketplaces […]

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