Post By Tim Parry

Executive Summary: Operations and Fulfillment  Mar 29, 2013 8:22 PM By Tim Parry

Multichannel Merchant’s Executive Summary on Fulfillment B2B and B2C merchants face big challenges as they try and keep up with the always-connected customer, and around-the-clock direct-to-customer activity has made the process even busier. In this Outlook Report from Multichannel Merchant, you will learn: How to increase your warehouse productivity Why packaging can help increase customer […]

Start-up Advice from One Kings Lane’s Susan Feldman  Mar 28, 2013 11:00 AM By Tim Parry

One Kings Lane co-founder and Chief Merchandising Officer Susan Feldman sat down with CBS News’ Rebecca Jarvis.

SLI Systems Helps Create Increased Conversions  Mar 27, 2013 11:24 PM By Tim Parry

Cache has seen an 88% increase in the conversion rate among site search users since implementing SLI’s full-service Learning Search solution for its website.

Knowing How Your Customers Shop is the First Step  Mar 27, 2013 11:31 AM By Tim Parry

My parents have a PC. My 84-year-old father doesn’t use it. He’d be surprised to see my 83-year-old mother use it to go to a non-DOS-based website. If my mother, of course, was able to figure out her post-AOL-life.

More Merchants Monitor Social Media than Offer Live Chat  Mar 20, 2013 1:14 AM By Tim Parry

More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey. According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% are using live chat technology.

Target Agrees to Acquire CHEFS Catalog and  Mar 15, 2013 4:58 AM By Tim Parry

Target announced separate agreements March 14 to acquire CHEFS Catalog and assets of The company said in a press release that the acquisitions are aimed at expanding Target’s ecommerce presence in the cooking and kitchenware market.

Consumers Expect Cross-device Synergy  Mar 12, 2013 10:25 AM By Tim Parry

Dan Darnell of Baynote talks with Tim Parry of Multichannel Merchant about retargeting, showrooming, cross-device user experiences and other eye-opening game changers he saw in ecommerce marketing during the 2012 holiday season. The interview took place February at eTail West 2013.

Batch-and-blast Email Marketing is Not Dead  Mar 08, 2013 10:29 AM By Tim Parry

Trigger messaging, transactional messages, segmented messages and, basically, anything to do with sending more-targeted emails to boost open rates and click-throughs may be the latest trend for email marketers. But the days of batch-and-blast email marketing is not dead. And that may not be a bad thing for merchants who blast emails to their entire customer base.

Executive Summary: How to Reach Customers Across the Globe  Mar 01, 2013 10:13 AM By Tim Parry

While some ecommerce companies are still trying to perfect the U.S. market, new research has shown that jumping into international waters might be more lucrative.In this executive summary, you will learn: How to determine your international audience. Why marketplaces such as eBay and Amazon can help steer you in the right direction. Which alternative payment […]

J.C. Penney’s Web Sales Dropped 33% in 2012  Feb 28, 2013 9:00 AM By Tim Parry

The $1.02 billion in ecommerce sales for the year were the lowest for JCP since 2005, when it became the first retailer to break the $1 billion mark in online sales. Will the March 15 launch of Canadian fashion line Joe Fresh, and a revamped home store in May, help JCP differentiate itself online?

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