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Post By Tim Parry


Creating the Customer-Centric Contact Center  Sep 28, 2013 7:08 AM By Tim Parry

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October 2013 Tip Sheet: Shipping  Sep 28, 2013 7:00 AM By Tim Parry

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Managing Inventory in an Omnichannel World  Sep 28, 2013 6:57 AM By Tim Parry

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Mastering the Art of Returns  Sep 28, 2013 6:53 AM By Tim Parry

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Package Delivery Goes Beyond the Brown Cardboard Box  Sep 26, 2013 3:32 PM By Tim Parry

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Creating the Customer-Centric Contact Center  Sep 20, 2013 10:10 AM By Tim Parry

While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.

Getting a Handle on Shopping Cart Abandonment  Sep 18, 2013 11:00 AM By Tim Parry

Shopping cart abandonment remains a major challenge for merchants, with the average online shopping cart abandonment rate at 75%. But that doesn’t mean you can’t win a cart abandoner back and convert him into a buyer.

Systems Implementation is a Hot Topic  Sep 17, 2013 12:11 PM By Tim Parry

For our October 2010 issue, Curt Barry of F. Curtis Barry & Co. penned a piece called “7 Steps to Successful Systems Integration.” Three years later, we’re finding it’s one of the most-viewed articles on MultichannelMerchant.com. Coincidence? Maybe not. But it’s worth another look.

Toys R Us Outlines Omnichannel Holiday Strategy  Sep 12, 2013 4:47 PM By Tim Parry

Toys R Us chief merchandising officer Richard Barry has provided his insight and vision surrounding the company’s omnichannel holiday strategy, as well as investments being made in its mobile capabilities.

Jarden to Acquire Yankee Candle For $1.75 Billion  Sep 03, 2013 10:27 AM By Tim Parry

Jarden Corp. has agreed to acquire Yankee Candle Investments from Madison Dearborn Partners for approximately $1.75 billion in cash, subject to working capital and other adjustments. here’s why Jarden wants to add Yankee Candle to its portfolio of retail brands.

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