MULTICHANNEL MERCHANT » ARCHIVES FOR
Slow WiFi at McCormick Place’s Lakeside Center? Well done, Tweeting Shop.org 2013 attendees. It took me into the wee hours of the morning to filter through all the tweets sent during the first full day of the #shoporg13 Summit and find the top ones to include in Storify…
With U.S. ecommerce sales surpassing the $200 billion mark it is increasingly important that merchants develop a process to integrate sales channels and manage fulfillment efficiently and effectively. Here’s how you should manage your warehouse to accommodate today’s demanding omnichannel customers.
Back in 2011, cars with Google cameras were driving slowly through my community, capturing images for its Google Maps Street View. And it captured a great moment with my and my wife’s families.
Click the image below to download “Preparing Your Warehouse for Omnichannel Fulﬁllment”
Click the image below to download “Creating the Customer-Centric Contact Center”
Click here to download this Tip Sheet
Click the image below to download “Managing Inventory in an Omnichannel World”
Click the image below to download “Mastering the Art of Returns”
Click the image below to download “Package Delivery Goes Beyond the Brown Cardboard Box”
While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.