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Did you miss eTail East this week in Philadelphia? Here’s a recap of the top tweets of Day 2: [View the story "Day 2 - #eTailEast 2013 Tweets" on Storify]
Couldn’t make it to eTail East? Here’s our Storify recap of August 13, 2013, which was Day 1 of eTail East. [View the story "Tweets from #eTailEast 2013 - Day 1" on Storify]
I was the last of my friends to pull the trigger on ’47 Brands’ #47mysteryscrum. And while the excitement was built – I had a kid-like enthusiasm all day yesterday knowing my package was on a UPS truck – I was disappointed with the outcome. I felt like Charlie Brown on Halloween: Ugh – a Washington […]
[View the story "Sampling of Reactions to @childrensplace's Sexist T-shirt" on Storify]
My recently-widowed father has become addicted to catalog shopping. But if Congress has its way, he, and a lot of other senior citizens, could change their shopping habits. Here’s why, if your business caters to seniors, you need to step up to Congress and fight for your customers.
What started in an innocent work-related question to my Facebook followers quickly evolved into the biggest gambling sensation among my friends. Licensed apparel seller 47 Brand’s most-popular item is the #47mysteryscrum, and it has helped it clear out merchandise and build its social presence.
Customer experience professionals can’t afford to muddle along with incomplete measurement programs. Fortunately, they don’t have to. In a recent report, Forrester senior analyst Maxie Schmidt-Subramanian uncovered the following seven steps that result in a disciplined, well-rounded approach to systematic measurement practices.
Kellyco Metal Detectors has joined the Duck Dynasty: Kellyco has reached an exclusive licensing deal with Synergy Outdoors and Duck Commander to distribute and sell a branded line of Duck Commander metal detectors.
The Operations & Fulfillment and Marketing & Ecommerce guides contain research results, best practices, thought leadership and ideas, key technology category comparisons, analysis, and more.
Less than a year after announcing he was stepping down as chairman and Carlos Alberini’s co-CEO, Gary Friedman has returned to that position at Restoration Hardware Holdings.