Post By Tim Parry

Creating the Customer-Centric Contact Center  Sep 20, 2013 10:10 AM By Tim Parry

While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.

Getting a Handle on Shopping Cart Abandonment  Sep 18, 2013 11:00 AM By Tim Parry

Shopping cart abandonment remains a major challenge for merchants, with the average online shopping cart abandonment rate at 75%. But that doesn’t mean you can’t win a cart abandoner back and convert him into a buyer.

Systems Implementation is a Hot Topic  Sep 17, 2013 12:11 PM By Tim Parry

For our October 2010 issue, Curt Barry of F. Curtis Barry & Co. penned a piece called “7 Steps to Successful Systems Integration.” Three years later, we’re finding it’s one of the most-viewed articles on Coincidence? Maybe not. But it’s worth another look.

Toys R Us Outlines Omnichannel Holiday Strategy  Sep 12, 2013 4:47 PM By Tim Parry

Toys R Us chief merchandising officer Richard Barry has provided his insight and vision surrounding the company’s omnichannel holiday strategy, as well as investments being made in its mobile capabilities.

Jarden to Acquire Yankee Candle For $1.75 Billion  Sep 03, 2013 10:27 AM By Tim Parry

Jarden Corp. has agreed to acquire Yankee Candle Investments from Madison Dearborn Partners for approximately $1.75 billion in cash, subject to working capital and other adjustments. here’s why Jarden wants to add Yankee Candle to its portfolio of retail brands.

Sur La Table: Not Sure if 1st Anniversary… or Friday  Aug 31, 2013 9:26 AM By Tim Parry

Sur La Table’s August 30 email blast wished its customers a Happy 1st Anniversary. But its witty rebuttal made us smile. Here’s a look at Sur La Table’s quick response and light-hearted reaction.

That’s Cute: Social Meowdia Explained  Aug 30, 2013 12:36 PM By Tim Parry

We’ve seen the “Social Media Explained” meme floating around cyberspace (and during webinars, and conference presentations, and yes, I’ve used it on several occasions myself). Avalaunch Media took it a step further with the following infographic.

Infographic: Social Meowdia Explained  Aug 30, 2013 12:23 PM By Tim Parry

(Still hard to read? Click on the inforgaphic to enlarge)

Deliv Brings Same-day Delivery to Mall Shoppers  Aug 29, 2013 6:04 PM By Tim Parry

Deliv has announced a partnership with a subsidiary of General Growth Properties to offer same-day delivery service to customers of four GGP shopping malls. Here’s a look at how Deliv’s same-day delivery program will work.

Get Social with the Multichannel Merchant Editors  Aug 28, 2013 9:15 AM By Tim Parry

Want to get social with the Multichannel Merchant editorial staff? Here’s how you can reach Tim Parry, Erin Lynch, Daniela Forte and Ellen Shannon through various social media channels.

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