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Bill Bass is not a fan of QR codes. Bob Myers is a fan of customers having their own conversation on your ecommerce site. They didn;t agree with each other on those two subjects, but here’s they agreed on during a session on ecommerce trends at the National Retail Federation
Golf equipment and apparel retailer Golfsmith knew it needed to keep up with the times and include videos on its ecommerce site, Golfsmith.com. Here’s why the merchant chose to outsource its video production.
What merchant delivers the best in customer service? Online shoes merchant Zappos.com overtook last year’s winner, sporting goods and apparel merchant L.L. Bean, in the NRF Foundation/American Express Customers
Ecommerce platform provider Mercent says its retail clients participating in Amazon.com’s “Selling on Amazon” third-party marketplace program and through Google Product Search increased in the fourth quarter by 46% and 28% respectively.
Apparel merchant Lands’ End has launched its January digital catalog with enhanced service functions including touch, pinch and zoom gestures developed for the iPad.
Two separate reports released Wednesday show a healthy rise in ecommerce sales for the 2010 holiday season
General merchant Macy’s says it will boost its ecommerce presence and add about 725 positions over the next two years to support its Macys.com and Bloomingdales.com websites. Macy’s aims to incorporate a multichannel strategy that will allow customers to shop seamlessly in stores, online and via mobile devices, the company said.
Musician’s Friend’s and L.L. Bean’s ecommerce sites were the apple of the 2010 MCM Awards judges’ eyes, and those merchants’ customers seem to agree. Both merchants finished in the top 10 in the sixth annual ForeSee Results E-Retail Satisfaction Index, which was released today.
After a few years of articles and conference sessions that predicted, “This is the Year of Mobile Commerce,” its evident m-commerce finally arrived in 2010.
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