Post By Tim Parry Overtakes L.L. Bean in Customer Service Poll  Jan 13, 2011 10:21 PM By Tim Parry

What merchant delivers the best in customer service? Online shoes merchant overtook last year’s winner, sporting goods and apparel merchant L.L. Bean, in the NRF Foundation/American Express Customers

Selling on Amazon and Google Boosts Merchants’ Margins  Jan 11, 2011 10:30 PM By Tim Parry

Ecommerce platform provider Mercent says its retail clients participating in’s “Selling on Amazon” third-party marketplace program and through Google Product Search increased in the fourth quarter by 46% and 28% respectively.

Lands’ End Makes Digital Catalog iPad Friendly  Jan 10, 2011 8:23 PM By Tim Parry

Apparel merchant Lands’ End has launched its January digital catalog with enhanced service functions including touch, pinch and zoom gestures developed for the iPad.

Ecommerce Sees Double-digit Growth  Jan 06, 2011 8:57 PM By Tim Parry

Two separate reports released Wednesday show a healthy rise in ecommerce sales for the 2010 holiday season

Ecommerce Jobs Aplenty in 2011?  Jan 06, 2011 2:03 AM By Tim Parry


Macy’s To Expand Ecommerce Division  Jan 05, 2011 2:23 AM By Tim Parry

General merchant Macy’s says it will boost its ecommerce presence and add about 725 positions over the next two years to support its and websites. Macy’s aims to incorporate a multichannel strategy that will allow customers to shop seamlessly in stores, online and via mobile devices, the company said.

MCM Awards Winners Atop ForeSee Results’ Satisfaction Index  Dec 29, 2010 10:31 AM By Tim Parry

Musician’s Friend’s and L.L. Bean’s ecommerce sites were the apple of the 2010 MCM Awards judges’ eyes, and those merchants’ customers seem to agree. Both merchants finished in the top 10 in the sixth annual ForeSee Results E-Retail Satisfaction Index, which was released today.

2010 Was the Year of Mobile Commerce  Dec 28, 2010 7:24 PM By Tim Parry

After a few years of articles and conference sessions that predicted, “This is the Year of Mobile Commerce,” its evident m-commerce finally arrived in 2010.

IE 9′s Tracking Protection Will Slow Consumers, Not Marketers  Dec 11, 2010 2:31 AM By Tim Parry

Is the new Tracking Protection feature practical for the Internet Explorer 9 user, or a warning message sent by Microsoft to marketers with hopes they will respect consumers’ privacy? Amy Africa and Tom Funk share their answers with us.

NewPage Closing Wisconsin Mill  Dec 09, 2010 10:34 PM By Tim Parry

Coated paper supplier NewPage announced Dec. 8 that it will close its Whiting, WI mill at the end of February 2011. The Whiting mill currently operates two paper machines, which produce approximately 250,000 tons annually of coated paper used by the publishing and printing industry, with a primary focus on mail-order catalog, magazine and retailer end uses.

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