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MULTICHANNEL MERCHANT » ARCHIVES FOR VINCE WESELI
Voice recognition software has long been used to collect customer information for the customer service agent prior to the live connection of the call. But voice recognition software in use on the agent desktop is now showing promise in its ability to lower costs by reducing call handle times and provide a better service experience for the customer and agent.
Posted 1 day ago
by David Fowler
Posted 2 days ago