MCM Staff

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High-Touch Returns Become Point of Differentiation for 3PLs

| MCM Staff

This report highlights the rising challenge of returns in the ecommerce landscape, a crucial point of friction in the customer experience. The focus of this report is on the differentiation potential for 3PLs through high-touch returns solutions. It delves into case studies, showcasing how a tailored approach to returns, involving personal responsibility, traceability, and collaboration, benefits brands

Step Up Your Fraud Prevention Approach in 2024

| MCM Staff

Free Live Webinar – In this webinar Multichannel Merchant and experts will look back at ecommerce fraud in 2023, and discuss the top fraud trends and strategies that can help you stay one step ahead of bad actors in 2024.

On Demand Webinar: Are Retailers Ready to Address Sustainability?

| MCM Staff

Join Multichannel Merchant for this special webinar “Are Retailers Ready to Address Sustainability?” to hear insights from Brian Kilcourse, managing partner of Retail Systems Research. This webinar will kick off Multichannel Merchant’s Q2 Business Spotlight on Sustainability & Recommerce.

Are Retailers Ready to Address Sustainability?

| MCM Staff

FREE ON DEMAND WEBINAR – Join Multichannel Merchant for this special webinar “Are Retailers Ready to Address Sustainability?” to hear insights from Brian Kilcourse, managing partner of Retail Systems Research. This webinar will kick off Multichannel Merchant’s Q2 Business Spotlight on Sustainability & Recommerce.

How to Foster Engagement Without Cutting Prices

| MCM Staff

Free Live Webinar – Join Chief Marketer along with Scott Lapp, Director, Incentives Marketing and George Long, Senior Director, Client Development both of Blackhawk Network and learn how to overhaul your customer acquisition, retention and loyalty strategy for 2023 and beyond.

How Flexible Labor is Reshaping Ecommerce Fulfillment Operations

| MCM Staff

In ecommerce fulfillment, there’s a growing movement toward a more flexible workforce, driven by staffing challenges and a more empowered labor pool. This is having a massive impact and creating huge potential for operations management. Join us for this free live webinar featuring experts from flexible labor provider Instawork.

Automation-as-a-Service: Flexing to Meet Ecommerce Fulfillment Demands

| MCM Staff

It’s increasingly difficult to keep your workforce staffed up. Automation is often the answer, but what if you could swap in solutions as needed? In this webinar, experts at Kenco Logistics talk about the power of the “as-a-service model,” and how an automation innovation lab environment is a triple win for tech provider, 3PL and retailer.

OMS illustration feature

The Four Pillars of Success in an Omnichannel OMS

| MCM Staff

Order Management Systems provide the foundation of omnichannel success for retailers and brands building direct-to-consumer (DTC) strategies. In this free on-demand MCM webinar, Forrester analyst Emily Pfeiffer and executives with Softeon discuss key aspects of an omnichannel OMS and case studies from leading retailers.