In the World of Cross-Border Shopping, Not Everything Can Cross Borders  Jul 26, 2016 2:59 PM By Jamin Dick

What’s on your to-do list? If you’re thinking about expanding into cross-border, it’s probably filled with the basics like keeping on top of currency conversions, duties and taxes, international advertising, and a mountain of other concerns. But what about discovering which items in your inventory can legally be shipped where? These are three important considerations when expanding into the cross-border world.

Why Post-Purchase Marketing Is So Important  Jul 21, 2016 11:26 AM By Greg Zakowicz

Many retailers don’t craft specific messages specifically for recent purchasers, or they fail to suppress them from receiving promotional messages after a purchase. But this post-purchase period is a time when consumers are likely to be most receptive to your messaging. So why waste this opportunity by sending the same standard messages. Here are ways to engage the customer post purchase.

Are Your Customer-Facing Systems and People Meeting Expectations?  Jul 21, 2016 10:57 AM By Curt Barry

Do your customer-facing systems, procedures and people create a positive or negative shopping experience? If the latter, money and customers are going out the door. See if your organization measures up, how to analyze your current state and learn ways to make improvements.

Will Macy’s On Call Satisfy In Store Shoppers?  Jul 20, 2016 5:54 PM By Tim Parry

Macy’s announced the pilot of Macy’s On Call, a mobile web tool that allows customers to interact with an AI-powered platform via their mobile devices. Macy’s On Call taps IBM Watson, via intelligent engagement platform Satisfi, to deliver a first-of-its-kind solution that will enhance the customer in-store shopping experience at 10 test locations nationwide. According […]

Rio 2016 – How to Win the Payment Olympics  Jul 20, 2016 10:48 AM By Oren Levy

Although the jury is still out as to whether the Summer Olympics in Brazil will serve as a vital lifeline or a costly folly, there is one aspect that inspires universal agreement: Olympic participants, hundreds of thousands of visiting fans, and even native Brazilians need to feel secure and comfortable when making purchases in a country well known for its credit card cloning activities. Here are several examples of how to win in the payment Olympics.

Using “Retail S&OP” to Make the Holiday Season Smoother and More Profitable  Jul 20, 2016 10:41 AM By David DuBose

S&OP is a process that helps foster focus, alignment and synchronization among a company’s leadership team to more effectively match supply and demand.

Controlling the Chaos: Why Progressive Mobile Matters  Jul 20, 2016 10:04 AM By Peter McLachlan

Progressive mobile can give your web visitors a premium app-quality experience and take your conversion rate to levels comparable to desktop. Here are three key milestones in developing the progressive mobile experience.

Hispanic Shoppers Are Coveted, Yet Complex: Here’s What You Need to Know  Jul 20, 2016 9:49 AM By Cesar Melgoza

Retailers are always on the hunt for consumers with the most growth potential – and few populations have a higher future for growth than U.S. Hispanics. Here is what you need to know about selling to the Hispanic shopper.

The 3 Key Principles of a Seamless Supply Chain  Jul 15, 2016 9:59 AM By Salim Shaikh

Forward-thinking retailers are tasked with delivering a unified omnichannel experience that accommodates customers’ rapidly changing preferences while also meeting investors’ constant expectations. To do this they need to embrace the 3 tenets of a seamless retail supply chain. Learn what they are and how you can apply them.

Amazon Delivers Another Prime Day Migraine  Jul 12, 2016 10:20 PM By Tim Parry

From poor deals to cancelled coupon codes to technical difficulties, Amazon made it’s second-annual Prime Day one to remember… or forget.

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