How to Deal with Long Cross-Border Shipping Times

| Benjamin Powell

Cross-border shipping times are a big deal and can heavily influence the conversion rate on your ecommerce website. But depending on your product line, it is possible to minimize their impact. Here are some tips to follow to improve your operations and keep customers happy.

6 Tremendous Benefits of Ecommerce Operations Summit 2018

| Brian Barry

Many conferences offer a few operations sessions to attract a broader audience. However, the Ecommerce Operations Summit (April 3-5, Columbus, OH) is the only one focused exclusively on optimizing direct-to-customer and omnichannel operations and fulfillment. Here are 6 benefits to attending this year.

Crock-Pot Comes Under Fire for No Reason

| Daniela Forte

Slow cooker brand Crock-Pot came under fire last week as fans anxiously watched a gut-wrenching episode of “This is Us” where its lead actor is destined to perish in a fire started by the Crock-Pot. See what fans of the show said on social media and how the brand handled the situation.

4 Key Takeaways from NRF 2018

| Georgina Nelson

This year’s Big Show had retailers buzzing about new products, partners and acquisitions. Following a show of this size and scope, it can be difficult to sift through the noise and figure out which takeaways to apply to your own business operations. Here is a look back at NRF 2018 and what retailers can expect in the year ahead.

10 Steps to Handling An Unhappy Customer

| John Asher

Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.

Your Input Counts: MCM Outlook Survey Helps Us Gauge the Market

| Mike O'Brien

Once again, the team at Multichannel Merchant is conducting the annual MCM Outlook survey to delve into key subjects and trends shaping the world of direct-to-customer commerce. Complete the survey and help drive our data! We’ll even throw in a $5 Starbucks card as our way of saying thanks!

3 Factors to Consider in Your 2018 Fulfillment Strategy

| Brian Barry

A perfect storm is forming that may batter your 2018 fulfillment strategy: The major federal tax overhaul, longer lead times for capital projects and the scarcity of warehouse space. To help you survive and thrive, here are 5 recommendations that will help you meet these challenges and turn them into opportunities.