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MULTICHANNEL MERCHANT » BLOG
For years, technology has enabled customer communication to be more personalized. Finally, one-to-one nirvana may be just around the bend.
Mike O’Brien has joined Multichannel Merchant as Senior Editor, and will head up our Operations and Fulfillment team. Please reach out to Mike with your O+F tips and article ideas, and let him know if you are interested in contributing O+F content to MultichannelMerchant.com.
Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.
If you follow the story of Target’s big launch into Canada, you’ll get a lesson in how to do business north of the border – whether you are targeting (no pun intended) an online or bricks-and-mortar customer.
MCM Outlook 2014 survey results show that almost 10% of online orders placed with U.S.-based merchants are being shipped to International destinations. But the MCM Outlook 2014 survey results also show that nearly three-quarters (73.1%) of ecommerce sites are not set up for international trade. Not sure how to get started with global commerce? If […]
Vince Camuto has a college program known as “Vince Camuto on Campus” that is designed to create peer-to-peer digital engagement for the brand.
I consider myself the unusual millennial. Last week, I read the article, “Millennials’ Behavior Is Good, Bad and Ugly for Retail” by Steve Wellen and couldn’t help but realize how my own shopping habits were so different than what he reported in the article.
It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs. One thing merchants are doing to take on Amazon is to implement omnichannel ship-from-store programs. Buy fulfilling orders from their stores, ship-from-store provides a unique opportunity to level […]
Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for their respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?
This week, several friends and family members were sharing on their Facebook statuses that Shutterfly, an online photo printing service, had told them they were pregnant with a congratulatory email, the funny thing was, they were not expecting.