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Blog ARCHIVE

One-to-One Takes On a Whole New Meaning  May 27, 2014 2:01 PM By Ellen Shannon

For years, technology has enabled customer communication to be more personalized. Finally, one-to-one nirvana may be just around the bend.

Please Welcome Mike O’Brien to the Multichannel Merchant Team  May 27, 2014 11:34 AM By Tim Parry

Mike O’Brien has joined Multichannel Merchant as Senior Editor, and will head up our Operations and Fulfillment team. Please reach out to Mike with your O+F tips and article ideas, and let him know if you are interested in contributing O+F content to MultichannelMerchant.com.

The Robots are Coming! The Robots are Coming!  May 26, 2014 8:34 AM By Tim Parry

Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.

Why Target Faces an Uphill Battle in Canada  May 22, 2014 12:06 PM By Tim Parry

If you follow the story of Target’s big launch into Canada, you’ll get a lesson in how to do business north of the border – whether you are targeting (no pun intended) an online or bricks-and-mortar customer.

Looking for Global Ecommerce Help?  May 22, 2014 11:15 AM By Tim Parry

MCM Outlook 2014 survey results show that almost 10% of online orders placed with U.S.-based merchants are being shipped to International destinations. But the MCM Outlook 2014 survey results also show that nearly three-quarters (73.1%) of ecommerce sites are not set up for international trade. Not sure how to get started with global commerce? If […]

Vince Camuto Expands Digital Engagement to Young Millennials  May 22, 2014 10:58 AM By Daniela Forte

Vince Camuto has a college program known as “Vince Camuto on Campus” that is designed to create peer-to-peer digital engagement for the brand.

I Am the Unusual Millennial  May 20, 2014 10:43 AM By Daniela Forte

I consider myself the unusual millennial. Last week, I read the article, “Millennials’ Behavior Is Good, Bad and Ugly for Retail” by Steve Wellen and couldn’t help but realize how my own shopping habits were so different than what he reported in the article.

Is Ship-from-store the Last Stand in the War on Amazon?  May 19, 2014 1:43 PM By Tim Parry

It’s hard to compete with Amazon Prime and is free two-day shipping, and few retailers have the customer base or the deep pockets to develop competitive programs. One thing merchants are doing to take on Amazon is to implement omnichannel ship-from-store programs. Buy fulfilling orders from their stores, ship-from-store provides a unique opportunity to level […]

Is Amazon’s Reign as Ecommerce King Over?  May 18, 2014 10:15 PM By Tim Parry

Walmart, JCPenney and Nordstrom all reported faster year-over-year ecommerce growth than Amazon for their respective first quarters. But does that mean Amazon’s reign on ecommerce is coming to an end?

Shutterfly’s Major Email Mistake  May 15, 2014 6:00 PM By Daniela Forte

This week, several friends and family members were sharing on their Facebook statuses that Shutterfly, an online photo printing service, had told them they were pregnant with a congratulatory email, the funny thing was, they were not expecting.






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