Sears In-Vehicle Pickup was Great… But…

vest-failI got home to find the security tag still attached to the winter vest I bought…

Really? A convenient, seamless shopping experience with Sears is all for nothing because the security tag is still on my jacket.

Terrific. I’ll just go back to Sears and have them remove the tag. Sears is only 10 miles away (as the crow flies), but it’s the principal. I rarely head in that direction, and have very little time to shop offline stores that are not in my neighborhood.

And I only purchased the winter vest (and an outfit for my son’s Christmas concert) from Sears because someone gave me a Sears gift card months ago. Also, I felt it would be a great chance to test out the In-Vehicle pickup program that we’ve written about so often.

IMG_4541[1]Up until the I got home and saw the security tag still attached to the vest, this had been a tremendous experience. As a matter of fact, when I was prompted to give immediate feedback, I highly praised the In-Vehicle Pickup service.

Maybe I should have inspected the items first. Or maybe I shouldn’t have been so lazy (and experimental) and tried In-Vehicle pickup for a package that light. Had I gone to the merchandise pickup window, then walked out the store, I’m sure an alarm would have sounded.

There were some kinks – not including the security tag still being on the vest. For example, the instructions for using the Shop Your Way app to initiate In-Vehicle Pickup, though written very clear on the receipt, didn’t make a lot of sense until I was connected to the Sears Wi-Fi.

And also, people don’t know how to read. There were three parking spaces clearly designated as In-Vehicle Pickup spaces… and all three were taken by people who seem to have parked to shop in the store.

Will I use the service again?

Sure.

Will I check for security tags before I leave the mall?

Darn right I will!

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