Storified: Operations Summit 2013

Operations Summit 2013, the only conference exclusively about direct-to-customer operations and fulfillment, was held April 23-25 in Columbus, OH. Here are some of the top tips and testimonials from Multichannel Merchant’s show. @mcmoperations @mcmerchant

Operations Summit 2013

Operations Summit 2013, the only conference exclusively about direct-to-customer operations and fulfillment, was held April 23-25 in Columbus, OH. Here are some of the top tips and testimonials from Multichannel Merchant’s show. @mcmoperations @mcmerchant

Storified by Tim Parry· Fri, Apr 26 2013 14:08:53

@ParryMCM Great to finally meet you in person!! Thanks again for suggesting the #opssummit – it was fantastic!IDS
We had a great time @mcmoperations’ #opssummit this week! Lots of excellent conversations and sessions on #returns #ecommerce & #fulfillmentNewgistics, Inc.
Be sure to check out our SX Tabletop polybagger at #opssummitTension Corporation
Thanks to @MCMerchant for such a great #opssummit! Really enjoyed the sessions on #ecommerce, #fulfillment, #operations & #supplychain.IDS
It was fantastic partnering with @aeembrey on #teamwork at #opssummit. Go, Team, go!Liz Kislik
Thank you very much @MCMerchant for a fabulous #opssummit. Great range of topics & speakers on #ecommerce and #delivery. See you next year!eCommPoint
Thinking of going into free #shipping? There is more than one, according to Manish Chowdhary of @GoECart #opssummit pic.twitter.com/5M1wuqwAHqErin Lynch
What a great week of sessions at #opssummit 2013! ow.ly/i/1YhMZFifth Gear
Fifth Gear President, Matt Konkle speaking in multiple sessions at #opssummit 2013! ow.ly/i/1YhIZFifth Gear
Last day of the #OpsSummit! This has been such a great week I don’t want it to end!Erin Lynch
The #opssummit has been great day one. Learned helpful operational tips and techniques.Anne Embrey
Glenn Gooding and Todd Benge talk about Parcel Shipping Optimization Best Practices #OpsSummit pic.twitter.com/QrYcImQuzcDaniela Forte
Curt Barry packs the room at #opssummit 2013. I had to give up my seat, table, etc. @MCMOperations pic.twitter.com/rLixzug3iMTim Parry
Same day #delivery: doesn’t seem a priority for US companies for now. Customers aren’t demanding it and shipping costs too much. #opssummiteCommPoint
Sorry, no free shoes at the @DSWShoeLovers session but Scott Van Den Berg is sharing how their fulfillment center has grown #opssummitErin Lynch
Knox is PACKED for #opssummit session “What’s New in Packaging Options” with Tension and Strategic Fulfillment Group @MCMOperationsMultichannelMerchant
At #opssummit hosted by @MCMOperations in Columbus. Some really good insights already coming through. More to follow ….eCommPoint
What’s one of the ways to create a seamless returns policy? Make it clear & make it convenient – Jason Acevedo w/ Limited Brands #opssummitErin Lynch
Curt Barry talks at the Executive Forum For Companies under $20 million in Sales #opssummit pic.twitter.com/uKRsg53WsODaniela Forte
“We’re certainly not ready” – Cindy Turcot, Gardner’s Supply Company on the proposed sales tax #OpsSummitDaniela Forte
“It’s a real challenge, depending on which side you are on, but it’s going to happen” – James Reid on the proposed sales tax #OpsSummitDaniela Forte
Left my pens at home. And I got a laptop case without a strap. Other than that, I’m good for my trip to the #opssummitAnne Embrey
@aeembrey We have all the pens you need at #opssummit!!! pic.twitter.com/6CScq9cMxTErin Lynch
Chris Brenner & George Farnell talk about RF in the #warehouse at the #opssummit pic.twitter.com/LRnTkKLogGErin Lynch
Awesome presentation with brilliant insight on parcel shipping by Rob Martinez @shipware #opssummitSaul Smith
Rob Martinez of @Shipware speaking at #opssummit today pic.twitter.com/VllLEX6OxTTim Parry
A slide from Bill Kuipers’ presentation at the pre-conference for #OpsSummit pic.twitter.com/x9yXHlz0qwDaniela Forte
Here’s a slide from @theccschool Penny Reynolds’ pre-conference intensive at #opssummit. pic.twitter.com/7FJCcOChCoTim Parry
“Drop shipping makes great business sense” Mike Elder, shipping consultant ow.ly/kkM2w #opssummitManna Distribution

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