Retailers Flip on the Switch with Early Holiday Promotions

| Daniela Forte

The Halloween candy is probably still sitting in children’s bags and jack-o-lanterns are still aglow on people’s front porches, but the holiday shopping season has arrived. Here is a sample of what some of the major retailers are doing to push holiday season deals.

Anticipate Customer Desires with Precision Inventory Planning

| Rod Daugherty

Big data analysis has revolutionized the understanding of customer demand, providing visibility and precision for inventory planning on a whole new level. Now you can not only better understand what influences buying behavior but begin predicting what and when customers will buy with unprecedented accuracy.

An Analysis of UPS 2018 General Rate Increase and Other Changes

| Dave Sullivan

Effective Dec. 24 (yes, you read that correctly), rates for UPS Ground, UPS Air and International services as well as UPS Air Freight rates within and between the U.S., Canada and Puerto Rico will increase an average of 4.9%. Here’s an analysis of UPS’s changes and the impact they will have on parcel shippers.

Early Gap Analysis Equals Software Conversion Success

| Paul Sobota

When it comes to a software conversion project, there are major unknowns if you don’t conduct a gap analysis with the selected vendor. Such analysis provides insights on proposed modifications and workarounds, estimated hours and costs, helping you avoid expensive, time-consuming overruns.

Improving Customer Satisfaction Hinges on Facebook Messenger

| Jason Kapler

It is estimated that by 2020 customer experience will overtake price and product as the key brand differentiator. How are brands investing in their customers’ experience to differentiate their company from the competition? Here is an inside look at how engaging with customers is changing retail.

8 Ways to Get More Productivity, Quality from Your 3PL Partner

| Curt Barry

Entrusting your customer service or fulfillment to a third-party logistics (3PL) company is a big step. Like using other outside services, it’s important to manage the process to reduce errors and exceptions, providing a high level of service at an affordable cost. These 8 steps will help you get the most from your 3PL partner.