Managing Customer Churn from the Get-Go

| James Gagliardi

As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.

3 Ways Online Retailers Can Take Smart Risks

| Brigitte Donner

Today, retailers are coming up with new ways to differentiate themselves not just in price, but also in connecting with the consumer. Here are three ways retailers can take smart risks and increase their bottom line.

12 Qualities of a Great Inventory Planner

| Paul Angelos

Inventory Planning Sometimes Seems Like a No-Win Proposition. Too much or not enough, each scenario has a serious impact on a business’ reputation and efficiency. Here are several qualities of a successful inventory planner.

3 Ways to Engage With the Customer After Checkout

| Robert Gilbreath

Repeat customers are critical to the success of an entrepreneur’s business, but the best way to authentically connect with customers is often shrouded in mystery. Here are three ways retailers can still engage with them after the checkout is complete.

A Marketplace Guide to 2017 Holiday Success

| MCM Staff

Free Live Webinar – Join ChannelAdvisor and Multichannel Merchant for a webinar on Thursday, June 22 at 2 p.m. ET. We’ll give you checklist to help you make 2017 your most successful holiday shopping season yet!

Can Retail Brands Grow in the Age of Amazon?

| Stefan Weitz

Retailers of all shapes and sizes are struggling to survive in the era of Amazon. Find out in which key areas retailers are falling short and why Amazon is capturing nearly half of every dollar spent online.