How to Collaborate with Suppliers for Better Demand Planning

| Rod Daugherty

To compete and succeed today, think of supply chain planning as significantly more than replenishment. One critical area is collaborative demand planning with your supplier partners. Here are some steps you can take to create and sustain a collaborative process that is mutually beneficial.

The Chasm Between Doing Omnichannel and Doing It Well

| Derek O'Carroll

While interest in omnichannel is high, execution needs significant improvement. Many retailers, even after years of implementation, still need the right software platform, process and education on how to be effective. And siloed data and legacy systems are no longer sufficient to meet the challenge.

Walmart Closing 63 Sam’s Clubs, Turning 12 into Ecommerce Fulfillment Centers

| Daniela Forte

In the kind of move that many industry observers have talked about, Walmart said it plans to close 63 Sam’s Club stores, while converting 12 of them into ecommerce fulfillment centers. The facilities will close over the next few weeks, the company said. Here is what Walmart has planned for these locations and what it could mean for its ecommerce business.

Value of Holiday Returns Estimated to Hit $90 Billion

| Mike O'Brien

What goes out must often come back, and this year is expected to set another record for returned goods after the holiday season, according to Optoro, a firm that specializes in reverse logistics. The company estimates $90 billion worth of holiday gifts will be returned.

10 Steps to Handling An Unhappy Customer

| John Asher

Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.

3 Factors to Consider in Your 2018 Fulfillment Strategy

| Brian Barry

A perfect storm is forming that may batter your 2018 fulfillment strategy: The major federal tax overhaul, longer lead times for capital projects and the scarcity of warehouse space. To help you survive and thrive, here are 5 recommendations that will help you meet these challenges and turn them into opportunities.

9 Tips for Improving Warehouse Productivity

| John Tufts

We all want to improve our warehouse efficiency. It’s a never-ending vicious cycle, at times, but there are things merchants can do to make their operations run smoothly. Here are 9 tips to that will help improve your warehouse efficiency.

Shipping Expenses Too High? 6 Tips on Reducing Freight Costs

| Cory Levins

There are many innovative ways to reduce freight costs that are rarely explored. Several of them are as simple as conducting freight pickups during off-peak hours or days of the week. Implementing these 6 practices is a smart choice that can reduce your freight costs by as much as 50%.