The Path to Buy Online, Pickup in Store Nirvana

| Paula Da Silva

As consumers have shown their growing preference for online shopping, buy online, pickup in store is becoming the answer to returning footfall to physical stores. Here are some steps you can take to find BOPIS success and increase customer choice and satisfaction.

5 Tips For Providing Top Customer Service

| Chassidy Lake

It is no secret that the customer’s experience is vital to the success of your business. One way to ensure a positive shopping experience for your customer is to ensure they are receiving top of the line customer service. Here are five ways to provide customers with a good experience that will ensure they return.

Does Your Customer Experience Set You Apart from the Competition?

| Curt Barry

As we all know, customers can now easily comparison shop online, becoming more price savvy and opportunistic. As you think about your business, what sets your business apart from the competition in terms of customer experience? Here are two great real-life examples of a “wow” experience.

Nordstrom Expands Reserve Online Program

| Mike O'Brien

Following a successful pilot at six stores, Nordstrom said it was expanding its reserve online, try on in store program to 43 stores across the country as it continues its omnichannel push.

10 Ways to Respect Your Customers

| Jeanne Bliss

It’s easy to show how companies disrespect their customers. But how can your company show its respect for your customers? Here are 10 ways to show your customers some respect.