If companies hope to keep their customers coming back, their first priority needs to be placed on customer experience. Here are 4 important areas companies must focus on to create the experience that customers now expect.
For the second year in a row, Bath & Body Works won the award for best packaging in Multichannel Merchant’s Excellence in Customer Experience Awards. See how the company excels in this category, and learn some tips you can apply to your business.
Following a pilot program at eight locations in Chicago begun last year, UPS is expanding its self-serve pickup lockers to 300 locations in five states by the end of the year, with lockers in eight additional states planned in 2017. UPS sees this as a way to increase consumer choice, provide value to retail customers and drive network optimization through increasing delivery density.
Well, let’s just say it’s probably not possible that Jeff Gennette will sink Macy’s, Inc. like Ron Johnson did when he took over JCPenney. Gennette has been the president of the embattled department store for the past two years, and has served the company in some sort of executive capacity since 2006. Here’s what Gennette needs to think about if he’s going to get Macy’s, Inc’s not just to regain its leadership position, but keep its stores from the retail graveyard.
Blaming a lack of consumer spending on a recession is easy, but the data shows something more profound. People are still spending money, but instead of shelling out for new possessions, they’re now splurging on experiences. To that end, here are three steps to improve sales moving forward.
Bizrate Insights launched a new Abandonment Survey platform that now can recognize when a consumer is about to leave a retail website and triggers an invitation that gives retailers an opportunity to offer help and save the sale.
The Council of Better Business Bureaus and the Korea Consumer Agency have signed an agreement to offer cross-border dispute resolution for Korean consumers who purchase goods and services from companies in North America, and for consumers in the U.S., Canada and Mexico who purchase from companies in the Republic of Korea.
A study from same-day delivery provider Dropoff found that 60% of consumers have decided not to purchase from a retailer due to slow delivery times. See what else the study uncovered about ever-increasing customer expectations on shipping times.
After a 22-month trial, Target later this month will shut down a pilot program with Curbside that allows shoppers to grab their purchases in front of the store. The retailer said it wanted to devote more efforts and resources to its core omnichannel offerings like the Cartwheel app, in-store pickup and ship from store.
A new report from Kibo, the e-tailing group and Multichannel Merchant shows how leading omnichannel retailers are performing with buy online, pickup in store. According to the study, retailers can no longer wait on the sidelines to adopt this functionality. See what other insights the report brings to light.