Week in Review: Chico’s Plans to Sell Boston Proper

| Tim Parry

Chico’s FAS has announced it is exploring strategic alternatives for Boston Proper, the direct-to-customer women’s apparel retailer it acquired for $205 million just four years ago. Here’s a look at this weeks’ news, commentary and events that shaped the direct-to-customer world… and more.

Fake Target Customer Service Guy Trolls Haters

| Tim Parry

Haters gonna hate… And sometimes, a troll comes to the rescue, as Facebook user Mike Melgaard did for Target. But Melgaard taught Target’s customer service team a lesson, too: Don’t fall asleep at the wheel.

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

Macy’s 2Q Sales Are Down 2.6%, But Terry Lundgren is Optimistic

| Tim Parry

Macy’s second quarter sales decreased 2.6%, but chairman and CEO Terry Lundgren was optimistic in a press release the company issued on Wednesday morning, even though he added that sales for the fiscal year will probably be down 1%. Here’s why Lundgren is still smiling despite the negative numbers.