3 Strategies to Better Serve Millennial Shoppers

| Ed Chater

Serving your millennial customers isn’t always easy as this generation uses multiple devices during their online routine, and their expectations are high. Here are three strategies to better serve millennials no matter which device or channel they use.

10 Steps to Holiday 2016 Success

| Daniela Forte

With the holiday season in full swing and consumers shopping, merchants need to be ready to meet their needs and rising expectations. Here are 10 steps they can take to help ensure success this holiday season.

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4 Ways E-Retailers Can Stand Out This Holiday Season

| Gil Don

This holiday season it is imperative to make sure that you are not only providing an exceptional experience to your customers, but that you are standing out among your competitors. Here are four ways e-retailers can distinguish themselves and stay ahead this holiday season.

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9 Ways to Improve Your Contact Center Operations

| Curt Barry

Many ecommerce pure plays don’t see the value of contact centers. However they can drive revenue and provide customer-centric service, rather than just hoping visitors get all they need from a self-service website. Here are some proven tips for improving the effectiveness of your customer care operations.

13 Reasons for Shopping Cart Abandonment, and How to Fix Them

| Rotem Gal

When shoppers abandon the shopping cart, it is important for retailers to dig a little deeper about the reason behind the customer’s decision to do so. Shoppers will abandon carts for a myriad of reasons: Here are 13 reasons they abandon carts, and what you can do to fix them.

How to Wow Your Customers the Old School Way

| Angie Stocklin

Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.

Preserving the Consumer Experience – It’s Not About the Price!

| Pamela Springer

When it comes to delivering a superior customer experience, the seller holds all the cards. It is critical that the reseller, merchant, brand has the ability to follow through and support the consumer both pre and post sale. Here are what merchants can keep in mind when preserving the consumer experience.