Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

9 Ways to Improve Your Contact Center Operations

| Curt Barry

Many ecommerce pure plays don’t see the value of contact centers. However they can drive revenue and provide customer-centric service, rather than just hoping visitors get all they need from a self-service website. Here are some proven tips for improving the effectiveness of your customer care operations.

13 Reasons for Shopping Cart Abandonment, and How to Fix Them

| Rotem Gal

When shoppers abandon the shopping cart, it is important for retailers to dig a little deeper about the reason behind the customer’s decision to do so. Shoppers will abandon carts for a myriad of reasons: Here are 13 reasons they abandon carts, and what you can do to fix them.

How to Wow Your Customers the Old School Way

| Angie Stocklin

Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.

Preserving the Consumer Experience – It’s Not About the Price!

| Pamela Springer

When it comes to delivering a superior customer experience, the seller holds all the cards. It is critical that the reseller, merchant, brand has the ability to follow through and support the consumer both pre and post sale. Here are what merchants can keep in mind when preserving the consumer experience.

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Omnichannel Drives a Revolution in IT Architecture

| Ali Hodroj

Today, the omnichannel experience is the pinnacle of customer engagement. Retailers of all sizes are determined to offer an omnichannel approach, even if they can’t agree on what that means. See why omnichannel is important for your business and how you can be sucessful.