8 Ways to Improve First-Time Success in Last-Mile Delivery

| William Salter

According to online retail association IMRG the cost of goods from failed ecommerce deliveries is over $1 billion annually in the U.S. alone. So how can you improve first-time delivery success? Here are 8 ways you can help ensure that customers get their order on time the first time and consistently thereafter.

Walmart Tests New In-Home Grocery Delivery

| Daniela Forte

Marc Lore, Walmart’s head of ecommerce for the U.S., talked about the company’s testing of in-home grocery delivery during a keynote presentation at Shop.org, the latest in a string of disruptive moves by the big-box giant as it battles head-to-head with Amazon. See what Lore had to say about the new offering and how he views its potential for expansion.

Deliv Expands Across U.S., Takes Macy’s, Best Buy, Others Along

| Mike O'Brien

In a move that it says puts it on equal footing with Prime Now’s domestic coverage, crowdsourced same-day delivery provider Deliv has expanded to 1,400 U.S. cities in 33 markets, up from 19 markets previously, allowing retail customers like Macy’s and Best Buy to greatly increase the range of their services.

Amazon Reportedly Expanding Prime Now to Canada

| Mike O'Brien

Amazon Prime members in Vancouver and Toronto will soon be able to receive orders in one to two hours, according to several media reports, creating a strong incentive sure to drive growth of the lucrative subscription program north of the border.

Target Acquires Grand Junction to Boost Same-Day Delivery

| Mike O'Brien

In a move that will help it counter Amazon’s growing Prime Now footprint, Target announced plans to acquire transportation management software firm Grand Junction to expand its same-day delivery capabilities. And a former Amazon supply chain executive is helping Target get there.

Office Depot Launches Same-Day Delivery

| Mike O'Brien

As Amazon continues to encroach on the office supply market and offers speedy service in a growing number of urban markets, Office Depot is launching same-day delivery on Aug. 28 in Atlanta and Los Angeles, followed by Miami/Fort Lauderdale on Sept. 6. It has some catching up to do with rival and would-be merger partner Staples.