Forerunner’s IF/SO

| Curt Barry

Users say that IF/SO is straightforward and easy to learn In the direct-to-customer business, efficient inventory management is the key to customer satisfaction,

KEVIN WOOLCOTT

| Rama Ramaswami

How did you get into this line of work? I think it’s one of those things where you just fall into a career path. Years ago, I started working in a catalog

Lashback

| Barbara Arnn

When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers

Cool It

| David Pluviose

Before you rush out to snap up industrial real estate, some caution may be warranted, warns Robert VonAncken, executive managing director of the Landauer

PRIVATE EYES

| Jeff Siegel

When a supervisor at one of WearGuard-Crest’s two U.S. call centers asked an employee why she had been e-mailing computer games back and forth with several

ALL IN THE FAMILY

| Steve Harris

When the holiday season draws near, magazines dispense healthy doses of advice on how to survive family gatherings. Clearly, these are hugely stressful

Crossing the Bar

| Timothy Van Mieghem

Inspect process, not production, with overseas suppliers Preparing for an international audience through an appreciation of their culture and methods

Keep IT Happy

| David Pluviose

When it comes to top talent, finders aren’t always keepers. A report by Cap Gemini Ernst & Young titled Retail I.T. 2000 gauges how much priority companies