5 Common Customer Service Failures

| Sam Flanders

Companies with the highest levels of customer satisfaction always carry their goal of customer service perfection into the distribution center. It is too easy to think of the distribution center as an operation completely separated from the customer. And companies that do this do so at their own peril.

How to Prevent Fraud in Buy Online Pickup in Store

| Tom Donlea

While buy online pickup in store has become a popular tactic for omnichannel retailers, fraudulent transactions are approximately three times more likely to occur, To combat this risk, it’s imperative to take proactive steps. Here are some ways to reduce the fraud risk associated with BOPIS.

Using RFID for Omnichannel Fulfillment Success

| Anurag Nagpal

While retailers tested RFID technology in the supply chain over a decade ago, the landscape is much different now. It enables visibility and efficiency in supply chain operations. Here are 5 ways RFID technology is making a difference in omnichannel fulfillment.

12 Qualities of a Great Inventory Planner

| Paul Angelos

Inventory Planning Sometimes Seems Like a No-Win Proposition. Too much or not enough, each scenario has a serious impact on a business’ reputation and efficiency. Here are several qualities of a successful inventory planner.

Transforming Your Supply Chain for Omnichannel Fulfillment

| Jon Kuerschner

Success today is ultimately measured by the customer experience. Can your company ensure a painless, satisfying experience for customers regardless of where and how they interact with your brand? Here is what retailers need to know before transforming their supply chain for omnichannel fulfillment.

The Antidote for Saving Physical Stores

| Jaron Waldman

For retail chains, the bricks continue to crumble: Declining sales, shrinking margins and the inevitable closing of physical stores. They can help reverse this trend by reimagining their biggest and most maligned asset: Physical stores themselves. Here are some tips to help brick-and-mortar retailers beat back the industry shock wave.

Best Buy Sees Ecommerce Up 22.5% in Q1

| Mike O'Brien

Home electronics retailer Best Buy had a strong first quarter in ecommerce, with online sales up 22.5%, as profit also grew thanks to cost-cutting moves in the supply chain and other areas that are ahead of schedule. It even gained share on Amazon. See what other initiatives are paying off in the company’s turnaround efforts.

Newegg Creates Order Fulfillment Service

| MCM Staff

Tech e-tailer Newegg has launched Newegg Logistics to help ecommerce sellers and other organizations streamline order fulfillment, shipment and returns. See what the service, similar to Fulfillment By Amazon, offers to ecommerce shippers.

Target Sees 22% Growth in Ecommerce in Q1

| Mike O'Brien

Target’s continued investment and focus on ecommerce is paying off as the company reported a robust 22% increase in online sales for the first quarter, ahead of the industry average, even as revenue decreased 1.1% to $16 billion and store foot traffic and comp sales were also down.