In the kind of move that many industry observers have talked about, Walmart said it plans to close 63 Sam’s Club stores, while converting 12 of them into ecommerce fulfillment centers. The facilities will close over the next few weeks, the company said. Here is what Walmart has planned for these locations and what it could mean for its ecommerce business.
A strong-performing fulfillment provider can be a valuable partner, while a subpar provider can seriously impact your operations, taking a real toll on your merchant business and your bottom line. Here are some marks of a poor provider to help you avoid the pitfalls, as well as what to look for in a strong provider.
Entrusting your customer service or fulfillment to a third-party logistics (3PL) company is a big step. Like using other outside services, it’s important to manage the process to reduce errors and exceptions, providing a high level of service at an affordable cost. These 8 steps will help you get the most from your 3PL partner.
In this ecommerce world of point, click and deliver, are you accurately monitoring DTC operations metrics to help you meet high expectations from both customers and management? Check out these fulfillment and customer service KPIs from six different direct-to-customer merchants and see how your operations stack up.