Companies with the highest levels of customer satisfaction always carry their goal of customer service perfection into the distribution center. It is too easy to think of the distribution center as an operation completely separated from the customer. And companies that do this do so at their own peril.
For retail chains, the bricks continue to crumble: Declining sales, shrinking margins and the inevitable closing of physical stores. They can help reverse this trend by reimagining their biggest and most maligned asset: Physical stores themselves. Here are some tips to help brick-and-mortar retailers beat back the industry shock wave.
Home electronics retailer Best Buy had a strong first quarter in ecommerce, with online sales up 22.5%, as profit also grew thanks to cost-cutting moves in the supply chain and other areas that are ahead of schedule. It even gained share on Amazon. See what other initiatives are paying off in the company’s turnaround efforts.