Amazon Planning a $1.5B Air Hub in Kentucky

| Mike O'Brien

Amazon plans to build a $1.5 billion air hub at the Cincinnati/Northern Kentucky airport in Hebron, KY, part of its ever-growing logistics enterprise. Observers continue to believe Amazon’s endgame is to handle shipping and distribution not only for its own fast-growing ecommerce business but for other retailers as well.

warehouse, distribution center, fulfillment center, ecommerce, ecommerce fulfillment

Supply of Warehouse Space Catching Up with Demand

| Mike O'Brien

After years of an extremely tight market for commercial warehouse space, mostly due to the booming growth in ecommerce, a rapid increase in development including spec projects has been slowly closing the gap. See what the numbers show and how the market is trending.

What Shoppers Thought of the 2016 Holiday Delivery Experience

| MCM Staff

How did shoppers react to their holiday delivery experience in 2016, and what were the weak and strong spots for retailers? What kind of complaints did they have, and what areas do retailers need to shore up to improve their performance in 2017? This infographic from Convey provides some insights and tips on how to improve the experience in 2017.

How to Find the Right Multichannel Fulfillment Software

| Steve Weber

Vendor selection is extremely important in determining how well you serve customers in a multichannel environment. The key is to understand which vendors are trying to adopt a multichannel model, the effectiveness of their approach, and how well they are working with merchants to make it fit their business models.

7 Steps to Successful Systems Implementation

| Curt Barry

With any major software implementation, you are changing the entire operation of the company and everyone’s responsibilities. And if it’s not done correctly, you can create costly disruptions to your business.

Amazon, Amazon.com, Amazon Prime, Amazon Prime Now, Prime Now, same-day delivery, one-hour delivery, drones, Amazon drones, U.S. Senate, FAA, Federal Aviation Administration

Third-Party Sellers on Amazon Saw 2016 Boom

| Mike O'Brien

Amazon shipped over 2 billion items worldwide in 2016 for third-party sellers on its marketplace using its fulfillment services – more than double the figure from 2015. See what other milestones the company achieved in 2016 and during the holiday season.

Retailers Achieve 97% Holiday Order Fulfillment

| Mike O'Brien

A Kurt Salmon study found 97% of retailers delivered orders on their last guaranteed shipping date before Christmas, up from 95% in 2015 and 87% in 2014. This was partly due to pulling the cutoffs back by a day in many cases, and changing up website messaging at the deadline. See what else the study found, including the performance of luxury brands.

4 Steps To Defend Your Brand Against Porch Pirates

| Rob Taylor

Porch pirates might not wear eyepatches, have a parrot and say “shiver me timbers,” but they have proven to be a growing menace – and all your customer knows is her package didn’t arrive. While you can’t totally avoid this scourge of ecommerce, these 4 steps will help you defend your reputation by ensuring the safe delivery of packages.

5 Ways to Reducing Shipping Costs in the New Year

| Jake Rheude

Higher shipping costs not only harm your margins, but they may push away potential customers with a big appetite for online shopping. A bad experience or a high price could send them into the arms of your competitors. So what can you do to prevent this from happening? Here are 5 ways you can rein in high shipping costs.