TIDBITS

| Mark Del Franco

Datavantage buys CommercialWare Natick, MA-based CommercialWare was sold on Feb. 1 for $13.2 million to Cleveland-based Datavantage, a subsidiary of Micros

Service with a snarl

| Mark Del Franco

Here’s a disturbing sign of the times: Younger consumers are so accustomed to poor customer service that they’ve come to expect it, according to a study

TIDBITS

| Mark Del Franco

Bean to get bigger Apparel, outdoor gear, and home goods merchant L.L. Bean plans to expand its 660,000-sq.-ft. Freeport, ME, distribution center by 50%.

Spotlight: 3PLs

| Rama Ramaswami

Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry

Export Compliance: Seven Trends to Watch

| Rama Ramaswami

As we approach the end of the year, it’s time to pull out the old crystal ball and try to figure out what lies ahead. Fortunately, the global trade experts at JPMorgan Chase Vastera have made divination easier, at least in the area of export compliance.

Benefits perk up

| Rama Ramaswami

Workplace perks such as generous benefits programs all but vanished in the lean years of the recent past. But now that the economy is strengthening, more

Rule of Law

| Jackson Wood

In today’s highly regulated business environment, compliance has become a full-time function for most companies. A host of new security rules following

Hire math

| Penny Reynolds

Sharpen your pencils, dust off your calculator, and get ready for a math lesson: When running a contact center, the most important rule to remember is

TIDBITS

| MCM staff

OSHA reform? Four OSHA reform bills that the House of Representatives passed in July should make it easier for employers to comply with workplace safety