Part 1: Empathy Is Critical For Contact Center Agents
The skilled agent acknowledges and shows empathy for the customer
The skilled agent acknowledges and shows empathy for the customer
For the home agent model to be successful, policies must be written and agents must buy in to the concept that working from home is a privilege and that there can be no deviation from expectations as outlined
Never underestimate the creative power from your associates. That was the central message from Michael Kalck, senior director of distribution for Crate & Barrel, during his keynote address Wednesday at the Parcel Forum in Chicago
Kim Silva, operations team leader for food gifts cataloger Fairytale Brownies, says some of her company
Potpourri Group president/CEO Jonathan Fleischmann is ready for this year
For Threadless.com
Building preparation for the winter might not be atop most merchants
Multichannel Merchant senior writer Jim Tierney is tweeting from the Parcel Forum.
How you design your warehouse locator system, pick flow and slotting strategy will profoundly impact your productivity throughout the building
Billed as America