key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

Boot Barn Exec Shares Best Practices for DC Metrics

| Mike O'Brien

Metrics to track and manage distribution center performance need to be meaningful, actionable and objective in order to impact performance and the business, attendees were told at Parcel Forum 2016. See what the head of direct-to-customer operations at Boot Barn had to say about how DC metrics support overall business goals.

Making Omnichannel Fulfillment a Less Daunting Task

| Tim Parry

Offering customers the convenience of buy online pickup in store and ship to store, and transparently speeding up delivery to homes with ship from store, can be a daunting task. Download Multichannel Merchant’s special report on omnichannel fulfillment and learn.

Retailers Get Creative in Peak Season Hiring in Tight Market

| Mike O'Brien

Heading into the thick of the temp hiring period for peak season, companies find themselves challenged by a tight labor market and competition for workers. See what Ascena Retail Group, American Eagle Outfitters and The Golf Warehouse are doing to address the issue.

UPS 4.9% General Rate Increase to Take Effect Dec. 26

| Mike O'Brien

UPS has announced its annual general rate increase for 2017, an average of 4.9% that goes into effect on Dec. 26. Other changes will be announced Nov. 18. See what else has changed in UPS rates and what this means in terms of its competition with FedEx.

PulseTV Sees Shipping Performance Gains

| Mike O'Brien

PulseTV, an online and catalog seller of discounted home goods, electronics and other products, has seen shipping performance gains by using OSM Worldwide. See how the merchant has been able to save money, improve service levels and cut down on customer service calls.

Abercrombie to Close 60 Stores as Q2 Sales Decline

| Mike O'Brien

As it struggles to woo more 20-something shoppers and faces fast-fashion competition, Abercrombie & Fitch announced plans to close 60 U.S. locations. Omnichannel and DTC were bright spots in a tough Q2, with DTC now representing 23% of sales. See what executives said about efforts to tweak its brand positioning and improve results.

American Eagle Seeing Benefits with Omnichannel DC

| Mike O'Brien

American Eagle Outfitters has improved performance at its omnichannel DC by pooling DTC and ecommerce inventory in an “all active” processing environment. See what benefits the company has seen in peak season and throughout the year since the facility went all-omnichannel last year.