Made to Order

| Ron Hounsell

What do you mean, Acme is costing me money? asked Rusty, CEO of AAA Widgets Corp. His old friend Woody smiled. Sure, Acme is one of your oldest and most

Second language

| Margery Weinstein

Giving your customers the option of placing orders in a language other than English can be a great way of tapping a new market. But if you don’t do it

PCI Pain

| Mark Del Franco

To protect against identity theft and security breaches, Visa and MasterCard have joined forces to enact stringent credit-card security requirements The

PAYMENT [ processing ] IN FULL

| MCM staff

Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company

The POS connection

| MCM staff

When multichannel merchants add retail locations to their mix, one item topping their to-do lists is choosing a point-of-sale, or POS, system. This is

Loose Ends

| Rama Ramaswami

Remember the days when fulfilling an order was a simple matter of throwing stuff into a box and taping it shut? Today’s complex fulfillment processes

Stately Pleasure Domes

| Rama Ramaswami

Not too long ago, if you had a kiosk, it was probably a dusty old cardboard box lurking in a dark corner of your store (a far cry from what the word signified

Up Front

| Jeff Kline

I have managed many catalog fulfillment centers and toured many other facilities in my 25 years of experience. If you want to evaluate an operation quickly,

Nothing but a Hound Dog

| MCM staff

Good sales cover a world of evils. How many times have I repeated this truism while returning to my rental car after having visited one of many hot dot-coms