8 Ways to Improve First-Time Success in Last-Mile Delivery

| William Salter

According to online retail association IMRG the cost of goods from failed ecommerce deliveries is over $1 billion annually in the U.S. alone. So how can you improve first-time delivery success? Here are 8 ways you can help ensure that customers get their order on time the first time and consistently thereafter.

Omnichannel Investments Pay Off for Brick-and-Mortar Retailers

| Erik Morton

While things look dire in physical retail, investments in omnichannel are paying off for some traditional retailers. There are similarities in the playbook across a diverse group of companies, including aligning physical stores with the ecommerce channel, investing in private brands, and aggressively expanding product assortment. See how some of the leaders are staying ahead of the curve.

Walmart Tests New In-Home Grocery Delivery

| Daniela Forte

Marc Lore, Walmart’s head of ecommerce for the U.S., talked about the company’s testing of in-home grocery delivery during a keynote presentation at Shop.org, the latest in a string of disruptive moves by the big-box giant as it battles head-to-head with Amazon. See what Lore had to say about the new offering and how he views its potential for expansion.

What Are Your Inventory Management Metrics Telling You?

| Curt Barry

Among the strategies that will make you more competitive, increase sales and improve customer service, better inventory management, including planning and forecasting, should be at the top of the list. To help you get a better handle on inventory management, tracking these key performance indicators (KPIs) will help you assess your performance.

A Merchant’s Guide to Holiday Ecommerce Fulfillment Success

| Michael Griffiths

If Amazon Prime Day is any indication of what’s to be expected during this year’s Black Friday and Cyber Monday sales, we’re in for another year of holiday shopping season mayhem. With the line continuing to blur between physical and digital and ecommerce, here are four steps merchants can take to prepare for holiday ecommerce success from Cyber Weekend on.

Walmart Passes on Holiday Hiring, Target Boosts Minimum Wage

| Mike O'Brien

As the peak holiday season hiring frenzy kicks into gear, Walmart has decided to set itself apart by announcing it will once again offer extra shift hours instead of hiring thousands of seasonal staff as many other major retailers do. Target meanwhile plans to raise its minimum wage to $10 per hour and then to $11. See what holiday hiring plans are in the works for other retailers and service providers to meet the seasonal crush.