When Dinosaurs Fly

| MCM staff

Move over, Jurassic Park. Brick-and-mortar retailers have not only survived the mass extinction of dot-coms but evolved into a new, hybrid species of

full speed ahead

| MCM staff

Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a

Around the World in 80 Ways

| Rebecca Gibson

Your reps may not be like Phileas Fogg, but they can still explore new customer service territory with maps that guide them through every step of the

talking heads

| MCM staff

“How do you measure warehouse productivity?” The ultimate measurements I would use for a distribution center would be units – cartons or pieces, for instance

READY SET GO!

| Ron Hounsell

measuring work doesn’t take split-second timing, but it does require valid standardsLOOKING OVER a warehouse worker’s shoulder and counting how many minutes

first impressions

| MCM staff

Everyone has a favorite story to tell about the job candidate who was less than perfect, from the man who took his mother in with him to the interview

Run for Cover

| Rama Ramaswami

Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes

Taming the Beast

| Timothy Van Mieghem

International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country

Alternative Media

| MCM staff

DESANTIS COLLECTION The more than 40,000 buyers from the DeSantis Collection catalog file are now managed through Edith Roman Associates. These buyers

Alternative Media

| MCM staff

THINKTEK TV PRODUCTS Country Marketing now manages the file of 37,000 buyers from ThinkTek. These buyers have purchased general merchandise products featured