CTC Distribution Direct

| MCM staff

Every day, we help hundreds of major catalog, direct response and e-commerce companies save $$$ on their product delivery costs. Assisting them with the

CommercialWare, Inc.

| MCM staff

As a leader in order management and fulfillment software, CommercialWare is redefining the direct-to-consumer market by delivering powerful solutions

CHANNEL YOUR POWER

| Julie Barton Miller

Managing multiple fulfillment avenues calls for a flawless performance. Get the choreography right with these steps from seven successful merchantsRemember

ABC, 123

| Terrance Pohlen

Activity-based costing is a potent tool to calculate your direct and indirect costs accurately. In the first of a two-part series, logistics expert Terrance

customer service

| MCM staff

Customer service remains the cornerstone of direct-to-customer operations, just as it did when Stanley J. Fenvessy wrote his classic guide to fulfillment

call center

| MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility

fenvessy on personnel

| MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

Outward Bound

| Rama Ramaswami

Every April, it’s travel time for the editors of Operations & Fulfillment. That’s when we scurry around the country visiting five trade shows in four

fenvessy on personnel

| MCM staff

Productivity Improvement and Cost Reduction The overall goals of the executive in charge of fulfillment should be three-fold:- provide fast order turnaround;-

CrossTalk

| MCM staff

XML is a hot favorite for e-commerce transactions, but universal usage standards remain elusiveA pianist can rely on hours of practice and his own neural