Apples to Oranges

| Ward Crimmins

Should you make or buy a WMS Should you make or buy a WMS? In-house and packaged systems can seem like two completely different species, but you can avoid

TOP OF THE HEAP

| Jeff Wiles

Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom

MANUAL LABOR

| Rama Ramaswami

In most distribution facilities, `hands-on’ means just that, and labor retention is more urgent than technology upgrades. The results of our comprehensive

Run for Cover

| Rama Ramaswami

Everyone knows that customer service stinks. The press gleefully offers up statistics about the thousands of e-mails that go unanswered, the multitudes

Taming the Beast

| Timothy Van Mieghem

International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country

Alternative Media

| MCM staff

DESANTIS COLLECTION The more than 40,000 buyers from the DeSantis Collection catalog file are now managed through Edith Roman Associates. These buyers

Alternative Media

| MCM staff

THINKTEK TV PRODUCTS Country Marketing now manages the file of 37,000 buyers from ThinkTek. These buyers have purchased general merchandise products featured

The More Things Change

| Lew Waddey

Historically, the direct-to-customer fulfillment industry has tended to view the outsourcing of fulfillment operations as unacceptable. That attitude

Alternative Media

| MCM staff

SIRIUS PRODUCTS TCI Direct is the new manager for the Sirius Products database of active buyers. These more than 650,000 buyers have spent an average

Alternative Media

| MCM staff

MARK, FORE, AND STRIKE The list of buyers from women’s apparel cataloger Mark, Fore, and Strike is now selectable by the home address of Internet buyers.