Getting Ready for Holiday, Part II
In the first part of our series on preparing for the holiday, we listed the information that should be gathered for taking your operational pulse. This week, we’ll show you how to apply it.
In the first part of our series on preparing for the holiday, we listed the information that should be gathered for taking your operational pulse. This week, we’ll show you how to apply it.
This month, George Mollo, president of Nanuet, NY-based consultancy GJM Associates talks about what you must know about your inbound freight costs.
Rich Skinner is the warehouse manager for Nasco’s distribution center in Fort Atkinson, WI. Skinner works daily on seeing that Nasco’s supervisors and
Have you ever hired an illegal alien? Chances are you wouldn’t know it if you did. There are 12 million undocumented immigrants in this country, and many
Merchants juggling multiple selling channels have enough challenges these days
Many less-than-truckload (LTL) shippers do not fully understand how much they are overspending. With the right tools and guidance, however, they could
Now is the best time to start planning holiday 2007 because your people will remember vividly the good and bad anecdotal incidents from last year and you will also have the operational and benchmark data available.
This proposed customer service bill of rights is an attempt to force marketers to respect customer
Here are some of the most common customer service rules, when to break them, and alternative best practices to apply instead.