Whine On

| Liz Kislik

It’s good for the company when customers complain. All the customer service literature says so, and most managers say so too. When customers let you know

NUTS, BOLTS, AND BALANCE SHEETS

| MCM staff

Don’t let drawing up a business case become a wrenching matter. Nail down the details with this comprehensive guideWhen you think of starting a business,

Integrated Warehousing Solutions

| MCM staff

A division of UPP Business Systems, Inc. Find out how IRMS can increase the accuracy of your warehouse inventory control system to 90+%. IRMS, a product

HAPPY RETURNS

| Curt Barry

How to reduce customer returns – and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers.

Allpets, all the time

| Paul Miller

Pet products marketer PetQuarters is betting the farm on its Allpets brand – which is significant once you consider that PetQuarters bought Allpets less

Alligator Wrestling

| Bill Kuipers

Warehousing and distribution are suddenly in the spotlight as critical elements of the direct commerce formula. Responsibility for distribution requires

The Inner Child

| Rama Ramaswami

As I began writing what was going to be an editorial on management style, I came across an article in The Industry Standard (Oct. 30) reporting that dot.com

NEW TRICKS

| Laurie Solomon

Dogged by shoddy rep performance? Multimedia technologies offer meaty rewardsIt wasn’t so long ago that you could rely on an academic course or a stint

Cayenta

| MCM staff

Cayenta’s e.System, is a multi-channel solution with a full suite of e-commerce tools to enable businesses (including retail, wholesale & manufacturing)