Put-away Best Practices

| Kate Vitasek

Put-away is the process of moving material from the dock and transporting it to a storage, replenishment, or pick area. Best-practice companies manage the put-away area by calculating resource and space requirements based on expected receipts and current backlogs.

The Case for a Hosted Contact Center System

| MCM staff

Hosted contact center systems have gained popularity as a more flexible, cost-effective choice than premise-based hardware systems. Comparing the two options, however, is often akin to comparing apples to arugula.

Protecting Your Company with VoIP Call Recording

| Sid Rao

Recent technology advancements have greatly improved the quality of voice over Internet protocol (VoIP). In the past, using an Internet service to implement a type of voice telephone service was a poor substitute for traditional voice telephone service. The quality of VoIP was very unreliable, and the connection between two or more callers was difficult. VoIP was primarily a niche service used by companies seeking an inexpensive means for overseas calling.

Tips for Improving Shipping Performance

| MCM staff

With rising fuel prices, carrier capacity problems, and pressure from customers for on-time deliveries, shippers have been feeling the squeeze. To make matters worse, when they didn

Five Ways to Improve Inventory Planning

| MCM staff

Looking for better ways to improve your inventory performance? Ray Goodman, senior vice president, retail and multichannel solutions for Omaha, NE-based software services provider Direct Tech, offers these suggestions