Get in charge of YOUR CHARGEBACKS
In a perfect world, merchandise deliveries would never arrive late, be mislabeled, or contain the wrong product or quantity. But ours is not a perfect
Operations & Fulfillment
Fulfilling Urban’s legend
As director of distribution, Ken McKinney is responsible for all distribution, fulfillment, and transportation functions for Philadelphia-based Urban
BEST PRACTICES IN INVENTORY METRICS
Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics
A New Dimension in Packaging
The U.S. Postal Service’s proposed rate changes and new guidelines from just about every other major parcel carrier mean that no matter what type of product
Time to lock in supply agreements?
As we roll into 2007, paper prices are holding steady or in some cases being discounted. But with mill inventories significantly down for this time of
The best of inventory
Inventory management and forecasting are strategic issues. Companies that recognize this fact can typically provide higher levels of service to their
SPOTLIGHT ON NCOF
Multichannel Merchant will be previewing the smartest practices and other need-to-know information from the 17th annual National Conference on Operations
Netflix Leads ForeSee Results Satisfaction Index
Netflix is number one in customer satisfaction for the second holiday season in a row, according to customer satisfaction measurement and management firm ForeSee Results.
Weighing Land Availability and Costs in Site Selection
A decade ago land cost, along with construction cost, were the primary site selection factors when determining where to locate a warehouse or distribution center. Today, however, even in an environment where land and rental costs are increasing, these factors are no longer the primary consideration.
Getting a Grip on Agent Time Utilization, Part II
Once the team has defined the work states, it should establish a start date and train the agents on work-state definitions. It usually helps to train the agents in small groups and to produce a job aid that can be placed in their workspace for quick reference (don