Parcel Shipping Volumes Growing Rapidly Worldwide

| Mike O'Brien

Driven in large part by ecommerce, parcel shipping volume in 13 major global markets grew by 48% from 2014 to 2016, going from 44 billion parcels in 2014 to 65 billion in 2016, with projections of annual growth between 17%-28% over the next four years, according to a study by Pitney Bowes.

Does Your Customer Experience Set You Apart from the Competition?

| Curt Barry

As we all know, customers can now easily comparison shop online, becoming more price savvy and opportunistic. As you think about your business, what sets your business apart from the competition in terms of customer experience? Here are two great real-life examples of a “wow” experience.

Top 10 Tips on Holiday Peak Season Planning

| Mike O'Brien

In case you missed Multichannel Merchant’s virtual event, Peak Season Summit 2017: Optimizing Black Friday through Cyber Monday and Beyond – or even if you did join us but would like a quick refresher – here are our top 10 takeaway tips from the experts in merchant operations for peak season planning.

6 Operational KPIs to Know Anytime, Anywhere

| Derek O'Carroll

Today, we see some retailers strained beyond repair, closing stores while putting more pressure on suppliers to retain some level of margin and profitability. Here are six key performance indicators that retailers should be able to use to measure specific data at any time.

Deliv Expands Across U.S., Takes Macy’s, Best Buy, Others Along

| Mike O'Brien

In a move that it says puts it on equal footing with Prime Now’s domestic coverage, crowdsourced same-day delivery provider Deliv has expanded to 1,400 U.S. cities in 33 markets, up from 19 markets previously, allowing retail customers like Macy’s and Best Buy to greatly increase the range of their services.

How to Gauge Your Inventory Management Health

| John Macomber

Every day, small and midsize businesses face inventory risks that, if left unmanaged, can negatively impact the bottom line. However, these issues can often be diagnosed well in advance with the right preparation. Asking your team the following questions can help you accurately gauge the health of your inventory management processes.

Amazon Reportedly Expanding Prime Now to Canada

| Mike O'Brien

Amazon Prime members in Vancouver and Toronto will soon be able to receive orders in one to two hours, according to several media reports, creating a strong incentive sure to drive growth of the lucrative subscription program north of the border.

Ecommerce Distribution Center Roundup

| Mike O'Brien

Amazon has been busy once again in our roundup of recent ecommerce distribution center and fulfillment center activity – including one on the site of a shuttered mall just east of Cleveland. Other companies planning to open new facilities include Kohl’s, Dick’s Sporting Goods, ASOS and Tractor Supply.