Do You Have the Chops to be a Top Ecommerce 3PL?

| Mike O'Brien

For the third year in a row, the editorial team at Multichannel Merchant is putting together a valuable service for our readers: The MCM Top 3PLs, a listing of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. How does your organization measure up? If you’re a 3PL provider, you need to be part of this exclusive resource.

10 Ways to Respect Your Customers

| Jeanne Bliss

It’s easy to show how companies disrespect their customers. But how can your company show its respect for your customers? Here are 10 ways to show your customers some respect.

Avoid Winter Warehouse Woes with Peak Holiday Season Planning

| Chris Anton

In the midst of the dog days of summer are the times to be thinking and planning for the winter holidays. With the right plan and tools in place for your warehouse, you can deliver on growing consumer demands. Here are some important factors to consider when priming your warehouse systems for peak holiday season.

19 Steps to More Efficient DTC Fulfillment Operations

| Brian Barry

Vince Lombardi, the Green Bay Packers’ legendary coach, excelled at winning football games because his teams mastered and executed the fundamentals. When we assess multichannel fulfillment operations, we think Lombardi’s wisdom can be applied to many businesses to gain efficiency. These 19 tactics will help you improve your operational blocking and tackling.

UPS Launches Returns Processing Tool for SMBs

| Mike O'Brien

Looking to simplify operations for small- to medium-sized merchants and drive new business for itself, UPS this week launched Returns Manager, a tool that allows shippers without their own returns infrastructure to make the process smoother and easier for their customers.

Amazon Offers Instant Pickup in Five Cities

| Mike O'Brien

Not to be outdone by Target’s attention-getting news of its pending Grand Junction acquisition to bolster its same-day delivery efforts, Amazon announced a new Instant Pickup program that lets customers grab “essential” items at locker facilities in five cities in two minutes or less.

Target Acquires Grand Junction to Boost Same-Day Delivery

| Mike O'Brien

In a move that will help it counter Amazon’s growing Prime Now footprint, Target announced plans to acquire transportation management software firm Grand Junction to expand its same-day delivery capabilities. And a former Amazon supply chain executive is helping Target get there.

Office Depot Launches Same-Day Delivery

| Mike O'Brien

As Amazon continues to encroach on the office supply market and offers speedy service in a growing number of urban markets, Office Depot is launching same-day delivery on Aug. 28 in Atlanta and Los Angeles, followed by Miami/Fort Lauderdale on Sept. 6. It has some catching up to do with rival and would-be merger partner Staples.

Former Kiva Executives Launch 6 River Systems

| Mike O'Brien

Joining an ever-more-crowded group of robotics providers for ecommerce fulfillment, two former executives of Kiva Systems have built what they believe is a better mousetrap, via 6 River Systems and its Chuck autonomous robot. See what its capabilities are, and how a 6 River co-founder views the future of robotic fulfillment.