L.L. Bean Looks to Update Free Shipping, Returns Policies

| Mike O'Brien

In an effort to remain competitive and cut costs, iconic brand L.L. Bean is considering changes to its famous free shipping and returns. This follows policy changes instituted last year by Nordstrom, another brand famous for its generous returns policy.

UPS Releases Holiday Returns and Expected Volumes

| Brian Kelly

UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.

38 Ways to Improve Your Fulfillment Operations

| Curt Barry

Question: How prepared is your company to deal with change in your fulfillment operations today and be profitable in the future? This first installment in a four-part series focuses on ways to help you reduce costs, increase productivity and improve customer service in your multichannel business.

Nordstrom Wins Award for Excellence in Customer Returns

| Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand and how loyal they will be. So what are some of the key elements that make up a great returns experience? See why Nordstrom won the 2016 Excellence in Customer Experience award in this important category.

DSTLD Sees Benefits of Outsourcing Its Fulfillment Operations

| Mike O'Brien

Ecommerce-only luxury denim seller DSTLD has seen the benefits of outsourcing its operations, including returns, allowing it to focus on growing its brand. See how the company transitioned from operating its own facility, saving on shipping and giving its customers hassle-free returns.

ecommerce returns

Combating Ecommerce Returns with Technology

| Howard Rosenberg

Considering the growth in ecommerce returns, merchants need to rethink merchandise liquidation strategy. Technology and expertise is one way to address it. Here are some tips that can help you recoup more value from returned goods while keeping the focus on your core business, including the use of technology solutions.

The Impact of Poor Product Content

| Daniela Forte

Product content can have an impact on online sales. This infographic by Shotfarm unveils that 78% of consumers said product information is very important, while 42% of consumers have returned an online purchase in the past year due to poor product content.