With customer expectations rising, merchants are turning to personalized customer delivery for their next competitive advantage. Personalizing the delivery experience requires knowledge of the order and customer history to map to the best method of delivery. Download this report on improving your customer’s delivery experience and learn how to manage customer expectations and increase loyalty, why consumers want to be kept in the loop regarding shipping and delivery dates, how you can own the last-mile delivery experience this holiday season, and more.
A little over a month after major Korean freighter line Hanjin shut down due to financial issues, the effects are still being felt by retailers in terms of shipment delays from Asia. But it remains unclear what impact it will have on the peak holiday season starting on Cyber Weekend. See how the crisis affected shipments by Ascena Retail Group.
The recently announced rate changes from FedEx reflect both the continual cat-and-mouse game with main rival UPS, as well as a bigger hit on ecommerce shippers as carriers look to recover the higher cost of moving more and more online orders. See what analysts and experts have to say about the impact of the new rates.
Quick question: Which of the Big 3 U.S. parcel carriers delivers the most ecommerce packages? Surprise: It’s the United States Postal Service. So why are ecommerce merchants shifting their shipments to the USPS? Multichannel Merchant dove into this topic, and got some answers from some small- and medium-size merchants.