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Making Omnichannel Order Management More Efficient

| Mike O'Brien

While many retailers have seen record ecommerce sales in the pandemic era, the execution hasn’t always been pretty. That’s because many were caught with an omnichannel order management process that was less than optimized. This report will detail how you can create a more unified process across all channels.

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MCM Outlook 2021: Past the Pivots to Ecommerce Operations Efficiency

| Mike O'Brien

Now that the challenges of the lockdown era are behind, and disruptions have solidified into new consumer behaviors and business practices, what’s next for ecommerce operations? In our annual MCM Outlook report, we talk to retail leaders and industry experts to drill down into how companies are faring and what’s working.

The Last Mile Through the Lens of Today’s Challenges

| Mike O'Brien

This report from Multichannel Merchant focuses on last-mile challenges faced by retailers, and how they’re focusing on technology and strategic adjustments to deliver speed, visibility, and accuracy. To achieve this, many are turning to multi-carrier shipping software that can be integrated with their existing technology stack.

Have You Considered Mobile Research In-Store?

| Lisa Cramer

Something’s amiss, but you can’t quite put your finger on it. Your in-store numbers aren’t hitting the mark and worse, they’ve become very unpredictable. It’s almost as if something else is determining what shoppers are buying. See why research is important for your business.

Study Shows Significant Cross-border Opportunities

| Tim Parry

New research from PayPal and Ipsos shows that cross-border trade is a driving force of the global marketplace, with cross-border shoppers, spending approximately twice as much as consumers who only shop domestically. Here’s a look at where customers prefer to buy cross-border, and what motivates them to buy.

MCM Outlook 2013: Catalogs Still Have Staying Power

| Erin Lynch

Catalogs still have staying power in the direct-to-customer sector, according to results from the MCM Outlook 2013 survey. In fact, more than half of the survey respondents said their companies market products directly to consumers and businesses through a print catalog – and nearly half plan to increase circulation in 2013.

More Merchants Making Ecommerce Video a Must

| Tim Parry

Nearly 40% (39.8%) of merchants say they plan to add product videos to their ecommerce sites in 2013, according to findings from Multichannel Merchant’s MCM Outlook 2013 report on ecommerce. Click through for more findings, and to download the complimentary report.