Balancing Sustainability and Protection in Ecommerce Packaging

| Tim Parry

There are many factors that contribute to creating the ideal customer experience, with packaging being a critical component. In this special report by Multichannel Merchant, you’ll learn all of the ways retailers are making the environment a priority when it comes to their packaging strategy.

MCM Outlook 2017: Ecommerce Growth in Double Digits

| Mike O'Brien

According to the MCM Outlook 2017 survey, merchants saw ecommerce sales grow an average of 12.2% in 2016, close to U.S. Commerce Department growth estimates. In this report, find out what ecommerce initiatives are gaining traction, including mobile-first design and virtual assistants, as well as the latest on the Amazon-Walmart ecommerce war.

New Digital Fulfillment Strategies Help Meet Customer Expectations

| Tim Parry

Consumers want fast, free and transparent delivery, and they want to be kept in the loop each step of the way. Driven in large part by Amazon, a new level of service is influencing the buying decision. Download this report and find out why merchants need to invest in fulfillment technologies.

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How Top Brands Deliver Great Customer Experiences

| MCM Staff

In retail and ecommerce, it’s becoming more and more about creating a great customer experience as a differentiator that keeps shoppers engaged and coming back for more. But what are the components that make this happen? Learn how winners and finalists of MCM’s annual Excellence in Customer Experience Awards get it done and set themselves apart.

Selecting the Right WMS for Your Current and Future Needs

| Mike O'Brien

With an ever-growing list of warehouse management system (WMS) providers, the wide array of choices can seem overwhelming. In this report you will learn which warehouse management system fits your needs the best, identifying and assessing the current state of your warehouse management system and much more.

MCM Outlook 2017: Seismic Shopping Shifts Bring Evolution to Fulfillment

| Tim Parry

Shift happens. And right now, there’s a seismic shift in how U.S. consumers shop. After years of being told by ecommerce analysts and experts that “this is the Year of Mobile,” mobile commerce is finally here, and it’s taking the traditional retail model with it. Check out why mobile commerce is changing the way retailers are changing everything when it comes to fulfilling orders and communicating with customers.

The State of Catalog Marketing in the Digital Era

| Daniela Forte

While the catalog is still a very important part of a retailer’s marketing efforts, many of them are continuing to shift dollars and focus to digital efforts, as they also revise their catalog strategy in a new era. See which major retailers are making the shift from the traditional catalog and implementing a digital strategy.

Strategies for Fulfillment Success in Omnichannel

| MCM Staff

In this special report from Multichannel Merchant, you will learn how retailers are moving toward a strategy that involves multiple selling touchpoints for consumers to interact with and the technology solutions available that can leverage existing hardware and software and improve overall fulfillment systems performance.

Ecommerce Returns Help Shape the Customer Experience

| MCM Staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

7 Ways to Control Parcel Shipping Costs

| Tim Parry

Giant omnichannel players such as Walmart, Bed Bath & Beyond, Pier 1 Imports and Target have lowered their free-shipping thresholds to better compete with Amazon. Here are how merchants of all sizes can look into their operations for ways to control their shipping costs.