Ecommerce Returns Help Shape the Customer Experience

| MCM Staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

7 Ways to Control Parcel Shipping Costs

| Tim Parry

Giant omnichannel players such as Walmart, Bed Bath & Beyond, Pier 1 Imports and Target have lowered their free-shipping thresholds to better compete with Amazon. Here are how merchants of all sizes can look into their operations for ways to control their shipping costs.

The Latest Trends in Ecommerce Packaging and Their Impacts

| Mike O'Brien

The packaging you use in ecommerce and direct-to-customer shipments acts as an ambassador of your brand. How it appears, how it protects the contents and even how the product is packed can reflect positively or negatively on your company. This special report from Multichannel Merchant examines how merchants are working to balance packaging costs and customer experience through innovation and use of new systems and processes.

Download | Improving the Delivery Experience with Transparent Customer Communication

| Tim Parry

With customer expectations rising, merchants are turning to personalized customer delivery for their next competitive advantage. Personalizing the delivery experience requires knowledge of the order and customer history to map to the best method of delivery. Download this report on improving your customer’s delivery experience and learn how to manage customer expectations and increase loyalty, why consumers want to be kept in the loop regarding shipping and delivery dates, how you can own the last-mile delivery experience this holiday season, and more.

Making Omnichannel Fulfillment a Less Daunting Task

| Tim Parry

Offering customers the convenience of buy online pickup in store and ship to store, and transparently speeding up delivery to homes with ship from store, can be a daunting task. Download Multichannel Merchant’s special report on omnichannel fulfillment and learn.

What Warehouse Technology System Is Right for You?

| Mike O'Brien

What are the main decision criteria when acquiring a warehouse technology system? Whether you have an existing system or are adding one for the first time, there are a whole host of factors that have to be taken into consideration. This special report from Multichannel Merchant will help guide your through the process.

Shifting the Holiday Delivery Experience Into High Gear

| Brian Kelly

It’s time to fine-tune your 2016 holiday operations and improve the customer experience across the board. There are some problems that will just have to wait until after the holiday season to address, but you can address poor delivery experiences and produce dramatically improved results and customer satisfaction in that area in the next few weeks.

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

B2B Merchants Provide a Personal Experience to Customers

| Daniela Forte

Providing a personalized optimal experience for your B2B customers is vital in today’s B2B industry. How are you providing the right experience for your customers? In this MCM Executive Summary report you will see how various B2B merchants are connecting with their consumers and what is needed to be successful.

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

How to Win in Omnichannel Inventory Management

| Mike O'Brien

Omnichannel commerce and all its permutations are causing direct-to-customer companies to seek new solutions and approaches to inventory management in order to tame increasingly complex order and fulfillment patterns while meeting rising customer demands. In this MCM report, learn how things like distributed order management and inventory visibility solutions can help you avoid the pitfalls and cut down on overstocks, out-of-stocks and returns.