Delivering a Winning Customer Experience

| Tim Parry

This year, Multichannel Merchant set out to identify and recognize the leaders in customer experience—the companies that routinely excel at every phase of the ecommerce sales experience. These are their secrets to success

Personalizing the Customer Experience Across All Touchpoints

| Daniela Forte

Making your customers feel important in all facets of the shopping experience is important. The best way to do that is to personalize the customer experience at every touch point throughout the shopper’s journey. read more in this executive summary from Multichannel Merchant.

Merchants Adjusting to Change in DIM Weight Pricing

| Tim Parry

The decision by UPS and FedEx to expand DIM weight pricing in January 2015 to parcels under three cubic feet was one of biggest changes to hit retail shippers in years. Here’s how dimensional weight pricing has forced shippers to rethink their entire approach to packaging and shipping, as millions of items that had been billed based on weight alone are now subject to a calculation based on weight and package dimensions.

How to Create a Global Operations Strategy

| Tim Parry

Whether or not you optimize your ecommerce site—and your operations—for the global shopper, the global shopper is coming to America. Here’s a look at how U.S.-based merchants can fine-tune their global operations and delight the global shopper.

Walmart holiday mobile app on an iPhone

Mobile Commerce Matters More Than Ever

| Tim Parry

If there is one major lesson merchants learned during the 2014 holiday season, it’s that mobile mattered more than ever. Mobile commerce went from being a necessary evil to an overnight game-changer. And the merchants that got on board with mobile commerce reaped the benefits of the iOS and Android-armed shoppers.