dimensional weight pricing, DIM weight, DIM, shipping/delivery, operations and fulfillment, ecommerce, ecommerce fulfillment, ecommerce operations, Dotcom Distribution, Maria Haggerty

Mastering the Art of Returns

| Erin Lynch

Merchants struggle to address the time it takes to complete a returns transaction to the moment of initiation until the moment the order is placed back in inventory. But that doesn’t mean merchants are looking at returns as a lost cause or as an accepted loss of time and money.

key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

Preparing Your Warehouse for Omnichannel Fulfillment

| Tim Parry

With U.S. ecommerce sales surpassing the $200 billion mark it is increasingly important that merchants develop a process to integrate sales channels and manage fulfillment efficiently and effectively. Here’s how you should manage your warehouse to accommodate today’s demanding omnichannel customers.

Ecommerce, ecommerce packaging, sustainable packaging, sustainability, eco-friendly packaging, operations and fulfillment

Package Delivery Goes Beyond the Brown Cardboard Box

| Erin Lynch

Sending a package is no longer just about putting a SKU in a box and sending it off to the customer; it’s equally about first impressions and making the package a brand ambassador. Here’s what you’ll learn from this executive summary from Multichannel Merchant.

Managing Inventory in an Ecommerce World

| Erin Lynch

Managing inventory can be quite the head scratcher. An ineffective inventory strategy leads to slow moving inventory, an increase in picking errors, and missed sales opportunities. Learn more from this executive summary from Multichannel Merchant.

Creating the Customer-Centric Contact Center

| Tim Parry

While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.

Getting a Handle on Shopping Cart Abandonment

| Tim Parry

Shopping cart abandonment remains a major challenge for merchants, with the average online shopping cart abandonment rate at 75%. But that doesn’t mean you can’t win a cart abandoner back and convert him into a buyer.

Warehouse, distribution center, retail operations management, ecommerce

Destination Determines Favorite Shippers in B2B World

| Erin Lynch

When it comes down to which parcel shipping carrier is a favorite in the B2B world, the answer might as well be, “domestic shipper or international shipper?” according to findings from Multichannel Merchant’s MCM Outlook 2013.