Competing with Amazon: The Content Advantage

| James Brooke

In the “Amazon era,” retailers with an online presence must constantly fight to keep loyal customers and attract new ones—or watch their business slowly be eaten up by larger competitors. Here is how companies can better utilize something they already have, their visual imagery and online content.

Amazon DC

Amazon to Add Nearly 3M in FC Space in New Jersey

| MCM staff

To address customer demand in the New York metro area, Amazon announced plans to open three new fulfillment centers in New Jersey totaling nearly 3 million square feet. This is in addition to an existing 1.4 million-square-foot facility in Robbinsville, NJ that opened in 2014.

Don’t Run an Anti-Customer Service Strategy in Ecommerce

| Fang Cheng

Making it harder for customers to make returns or get in touch with you is a poor customer service strategy. So is slavish devotion to KPIs and this quarter’s results, while missing the bigger picture of the customer experience you’re creating. See what pitfalls this approach creates for your business, and how to avoid them.

Bebe to Close all of Its Stores in May

| Daniela Forte

Women’s apparel retailer Bebe is joining the unfortunately growing list of failed retail chains, announcing it will close its doors at the end of May after a string of losses. See what is causing the closure of stores and what it means for retail.