Retailers Flip on the Switch with Early Holiday Promotions

| Daniela Forte

The Halloween candy is probably still sitting in children’s bags and jack-o-lanterns are still aglow on people’s front porches, but the holiday shopping season has arrived. Here is a sample of what some of the major retailers are doing to push holiday season deals.

Happy Returns Takes a New Approach to Ecommerce Returns

| Mike O'Brien

A startup company is looking to ease a chronic ecommerce pain point – returns – by enabling customers to bring unwanted items to a nearby mall for fast processing and credit, even if the seller doesn’t have its own stores. See what Happy Returns has been up to and what its plans are for the future.

FedEx Expands Same-Day Delivery to 30 U.S. Markets

| Mike O'Brien

Ahead of the holiday season, FedEx has expanded same-day delivery service to 1,800 cities in 30 regional markets through its FedEx Office division. The deliveries are made by uniformed FedEx drivers in branded vehicles, and the service includes a mobile app to track delivery status including alerts on estimated arrival time.

Omnichannel Investments Pay Off for Brick-and-Mortar Retailers

| Erik Morton

While things look dire in physical retail, investments in omnichannel are paying off for some traditional retailers. There are similarities in the playbook across a diverse group of companies, including aligning physical stores with the ecommerce channel, investing in private brands, and aggressively expanding product assortment. See how some of the leaders are staying ahead of the curve.

Deliv Expands Across U.S., Takes Macy’s, Best Buy, Others Along

| Mike O'Brien

In a move that it says puts it on equal footing with Prime Now’s domestic coverage, crowdsourced same-day delivery provider Deliv has expanded to 1,400 U.S. cities in 33 markets, up from 19 markets previously, allowing retail customers like Macy’s and Best Buy to greatly increase the range of their services.

Best Buy Keeps an Eye on Store Count as Ecommerce Growth Booms

| Mike O'Brien

Best Buy reported flat comps but 24% growth in ecommerce during the first quarter, as domestic revenue was down due to store closures and pricing pressure. Midway through its $400 million cost reduction effort, the company is keeping an eye on store count while playing up the importance of physical locations in its overall omnichannel customer experience.